Australian Financial Complaints Authority

1800 931 678

Members 1300 56 55 62

info@afca.org.au

GPO Box 3 Melbourne VIC 3001

About AFCA

Apply for membership

Rules consultation

Funding consultation

Letting your customers know about AFCA

1800 931 678

Members 1300 56 55 62

info@afca.org.au

GPO Box 3 Melbourne VIC 3001

Are you currently a member of CIO?
If you are a current Licensee (ie. AFSL/ACL) member of the Credit & Investments Ombudsman (CIO), you will need to retain your current membership with CIO following the Memorandum of Understanding between AFCA and CIO [PDF]. AFCA cannot accept any new member applications who are current Licensee members of CIO. 
In the coming weeks, current CIO members will be notified of the process to transition their membership from CIO to AFCA. 

If the above does not apply to your potential application, please proceed with applying below:


Licensees click here to apply for membership
Authorised representatives click here to apply for membership

CIO Members
If you have an enquiry about your current membership, please contact the CIO. For enquires about membership of AFCA after 21 September, please email membership@afca.org.au or call 1300 56 55 62.

Membership arrangements for superannuation trustees
At this stage we anticipate that superannuation trustees or other superannuation entities that are required to be a member of AFCA will be able to complete an online membership application from Monday 6 August 2018, once we have made the necessary changes to our online membership form.

Closer to this time, we will confirm the process for completing the online membership application via communications with relevant industry associations and here on the AFCA website.

For more information, please email membership@afca.org.au or call 1300 56 55 62.

Application fees
Licensees pay a base levy (see table below). In future years, your base levy is based on the size of your business. Estimate your future base levies using this calculator [XLS]. Credit representatives pay a one-time $55 application fee at any period throughout the year. Application fees cover AFCA membership to 31 July 2019. Payments are processed through Westpac's PayWay secure server using 128-bit SSL encryption.

Table of AFCL membership application fees

After your membership application is accepted (please allow 5-7 days) we will provide you with details of additional fees which will apply for any disputes handled by the Financial Ombudsman Service scheme (operated by AFCA) in accordance with its Terms of Reference [PDF]. For more details email membership@afca.org.au or call 1300 56 55 62.

Processing time frame
After your membership application is accepted and payment is successfully 
received (please allow 5-7 business days), we will provide the nominated principal contact (ie. CEO, Managing director) a confirmation email of approved membership. This email will contain details on how to manage your membership and information regarding our dispute resolution process and dispute fees, which will apply for any disputes handled by the Financial Ombudsman Service scheme (operated by AFCA) in accordance with its Terms of Reference [PDF]. For more details contact membership@afca.org.au or call 1300 56 55 62.

Refund policy
Application fees are non-refundable. Base levy fees are refundable if your membership application is not accepted.