Australian Financial Complaints Authority

1800 931 678

Members 1300 56 55 62

GPO Box 3 Melbourne VIC 3001



Apply for membership

Important membership advisory for CIO members

On 1 September 2018, the operations of the CIO EDR scheme transitioned to AFCA Limited. All CIO members should already have applied to become a member of AFCA Limited. 

If you have not yet joined AFCA Limited, you should apply immediately via the links below.

What do you need to do? 

  • As a License holder (i.e. ACL) you’ll need complete the AFCA Annual Assessment and Member Declaration (via Secure Services), or
  • As an Authorised Credit Representative (i.e. ACR) of a License holder, you will need to apply for ACR membership with AFCA via this link.

For additional assistance with this transition to AFCA membership, please email or call 1300 56 55 62.

Membership arrangements for superannuation trustees

The online application process for superannuation trustees is now open.

How to apply for AFCA membership

  1. From 7 August 2018, superannuation entities can lodge an online application for membership of AFCA via this link.
  2. There is $350 membership fee which is payable by VISA, Mastercard or AMEX (AMEX incurs a 1.75% surcharge). This fee will be deducted from their superannuation levy invoice when they are sent out in October 2018.
  3. Upon acceptance of the membership application, superannuation entities will receive a confirmation email advising them of their Member number and where to access their membership certificate.

For more information about the application process, please email or call 1300 56 55 62.

Licensees click here to apply for membership
Authorised representatives click here to apply for membership

CIO Members

If you have an enquiry about your current membership, please contact the CIO. For enquires about membership of AFCA after 31 August, please email or call 1300 56 55 62.

Application fees

Licensees pay a base levy (see table below). In future years, your base levy is based on the size of your business. Estimate your future base levies using this calculator [XLS]. Credit representatives pay a one-time $55 application fee at any period throughout the year. Application fees cover AFCA membership to 30 June 2019. Payments are processed through Westpac's PayWay secure server using 128-bit SSL encryption.

Table of AFCL membership application fees

Processing time frame

After your membership application is accepted and payment is successfully received (please allow 5-7 business days), we will provide the nominated principal contact (ie. CEO, Managing director) a confirmation email of approved membership.

Refund policy

Application fees are non-refundable. Base levy fees are refundable if your membership application is not accepted.