Australian Financial Complaints Authority

1800 931 678

Members 1300 56 55 62

info@afca.org.au

GPO Box 3 Melbourne VIC 3001

 

Padlock    

Events and engagement

In the lead up to the commencement of AFCA on 1 November 2018, we will be hosting a number of events for the information and engagement of stakeholders.

Events

Date

Event

13 June 2018

AFCA Rules consultation webcast

On 13 June 2018, the Australian Financial Complaints Authority (AFCA) conducted and streamed a webcast on the draft Rules of AFCA.

The webcast provided an opportunity for AFCA to take stakeholders through the key sections of the proposed Rules and to answer questions.

We have split the video recording into the key topics covered in the webcast:


AFCA Rules Consultation Webcast Q&As [PDF]

28 August 2018

AFCA membership webcast

All financial firms will be required to be a member of AFCA by 21 September 2018.

On 28 August 2018, we hosted a webcast covering the key aspects of AFCA membership including becoming a member, the AFCA funding model, member resources and what to expect from AFCA as a member.

We have split the video recording into the key topics covered in the webcast:


Resources

25 September 2018

AFCA process webcast

AFCA will begin accepting disputes from 1 November 2018. We will be hosting a webcast on the dispute resolution process that will be utilised at AFCA. This session will be informative for everyone but particularly relevant for those working directly with AFCA regarding IDR and EDR responses to customer complaints.

You will have the opportunity to submit questions both before and during the webcast. 

For more information and to register, click here.

1 October 2018

Melbourne Life Insurance Forum

A forum for our life insurance members.

Learn about the AFCA process, timeframes, our approach to common life insurance complaints and guidance for EDR responses.

Registration for the in person forums close 26 September.

Time: 10.00am - 12.30pm
Where: Melbourne Marriott 
Register for Melbourne: here

1 October 2018

Melbourne Superannuation Forum

A forum for our superannuation members.

Learn about the AFCA process, timeframes, our approach to common superannuation complaints and guidance for EDR responses. 

Registration for the in person forums close 26 September.

Time: 2.00pm - 4.30pm
Where: Melbourne Marriott 
Register for Melbourne: here

2 October 2018

Melbourne General Insurance Forum

A forum for our general insurance members.

Learn about the AFCA process, timeframes, our approach to common general insurance complaints and guidance for EDR responses.

Time: 10.00am - 12.30pm
Where: Melbourne Marriott 
Register for Melbourne: here

2 October 2018

Melbourne Investments and Advice Forum

A forum for our investments and advice members.

Learn about the AFCA process, timeframes, our approach to common investments and advice complaints and guidance for EDR responses.

Time: 2.00pm - 4.30pm
Where: Melbourne Marriott 
Register for Melbourne: here

3 October 2018

Sydney General Insurance Forum

A forum for our general insurance members.

Learn about the AFCA process, timeframes, our approach to common general insurance complaints and guidance for EDR responses.

Time: 9.00am - 11.30am
Where: Novotel Sydney Central
Register for Sydney: here

If you cannot attend in person, this in person forum is being nationally webcast.  Please see next calendar entry for registration to the webcast

3 October 2018

Sydney General Insurance webcast

A forum for our general insurance members.

Learn about the AFCA process, timeframes, our approach to common general insurance complaints and guidance for EDR responses.

Time: 9.00am - 11.30am
Where: Novotel Sydney Central
Register for webcast: here

3 October 2018

Superannuation Liaison Group meeting

Time: 12.00pm – 2.00pm
Where: Novotel Sydney Central

3 October 2018

Sydney Life Insurance Forum

A forum for our life insurance members.

Learn about the AFCA process, timeframes, our approach to common life insurance complaints and guidance for EDR responses.

Registration for the in person forums close 26 September.

Time: 3.00pm - 5.00pm
Where: Novotel Sydney Central
Register for Sydney: here

If you cannot attend in person, this in person forum is being nationally webcast.  Please see next calendar entry for registration to the webcast

3 October 2018

Sydney Life Insurance webcast

A forum for our life insurance members.

Learn about the AFCA process, timeframes, our approach to common life insurance complaints and guidance for EDR responses.

Registration for the in person forums close 26 September.

Time: 3.00pm - 5.00pm
Where: Novotel Sydney Central
Register for webcast: here

4 October 2018

Sydney Investments and Advice Forum

A forum for our investments and advice members.

Learn about the AFCA process, timeframes, our approach to common investments and advice complaints and guidance for EDR responses.

Time: 10.00am - 12.30pm
Where: Novotel Sydney Central
Register for Sydney: here

If you cannot attend in person, this in person forum is being nationally webcast.  Please see next calendar entry for registration to the webcast

4 October 2018

Sydney Investments and Advice webcast

A forum for our investments and advice members.

Learn about the AFCA process, timeframes, our approach to common investments and advice complaints and guidance for EDR responses.

Time: 10.00am - 12.30pm
Where: Novotel Sydney Central
Register for webcast: here

4 October 2018

Sydney Superannuation Forum

A forum for our superannuation members.

Learn about the AFCA process, timeframes, our approach to common superannuation complaints and guidance for EDR responses. 

Registration for the in person forums close 26 September.

Time: 2.00pm - 4.30pm
Where: Novotel Sydney Central
Register for Sydney: here

If you cannot attend in person, this in person forum is being nationally webcast.  Please see next calendar entry for registration to the webcast

4 October 2018

Sydney Superannuation webcast

A forum for our superannuation members.

Learn about the AFCA process, timeframes, our approach to common superannuation complaints and guidance for EDR responses. .

Registration for the in person forums close 26 September.

Time: 2.00pm - 4.30pm
Where: Novotel Sydney Central
Register for webcast: here

23 October 2018

Sydney Banking and Finance Forum

A forum for our banking and finance members.

Learn about the AFCA process, timeframes, our approach to common banking and finance complaints and guidance for EDR responses.

Time: 10.00am -12.30pm
Where: SMC Conference Centre  
Register for Sydney: here

If you cannot attend in person, this in person forum is being nationally webcast.  Please see next calendar entry for registration to the webcast

23 October 2018

Sydney Banking and Finance webcast

A forum for our banking and finance members.

Learn about the AFCA process, timeframes, our approach to common banking and finance complaints and guidance for EDR responses.

Time: 10.00am -12.30pm
Where: SMC Conference Centre  
Register for webcast: here

26 October 2018

Brisbane General Insurance Forum

A forum for our general insurance members.

Learn about the AFCA process, timeframes, our approach to common general insurance complaints and guidance for EDR responses.

Time: 10.00am - 12.30pm
Where: Pullman King George Square 
Register for Brisbane: here

26 October 2018

Brisbane Investments and Advice Forum

A forum for our investments and advice members.

Learn about the AFCA process, timeframes, our approach to common investments and advice complaints and guidance for EDR responses.

Time: 2.00pm - 4.30pm
Where: Pullman King George Square
Register for Brisbane: here

Speaking engagements

We will also have senior members of staff speaking at a number of industry and consumer group forums over the coming months.

Date

Forum

Speaker

4-5 September 2018

NIBA Convention, Hobart

John Price

5-7 September 2018

Credit Law Conference, Gold Coast

Philip Field

Event attendance

AFCA will also have a presence at a number of industry and consumer group events over the coming months.

Date

Event

28-30 August 2018

2018 National CLCs Conference, Sydney

17-19 October 2018

2018 FCRC Conference, East Melbourne

29-30 October 2018

2018 ACOSS National Conference, Sydney


If you have any questions about the upcoming events, please contact memberengagement@afca.org.au.