Australian Financial Complaints Authority

1800 931 678

Members 1300 56 55 62

GPO Box 3 Melbourne VIC 3001




We are committed to providing a service that is accessible to everyone, including giving you the information you need, in a format that works for you.

If you experience difficulty accessing any of the information on our website, please refer to the guidance below. You are also welcome to contact us with your request so we can provide the information you need in an alternative format.

Web accessibility initiative

The World Wide Web Consortium (W3C) publishes a set of guidelines called Web Content Accessibility Guidelines (WCAG). These guidelines presently set the international standard for web accessibility. There are three levels of conformance (A, AA and AAA).

As part of our commitment to accessibility, our website is being reviewed and improved. We are aiming to meet WCAG 2.0 conformance level AA for all content published on our website.

Help with accessing content on our website

Document formats

Most documents we provide on this website are Portable Document format (PDF).

Adobe Reader software is required to view PDFs. It is available as a free download from Adobe's website. Adobe also provides a guide to help people use Adobe Reader accessibility tools and settings (including in conjunction with screen readers) to enhance their experience with PDF documents. Please see the Adobe Accessibility accessibility page for this and other resources.


Some forms on this website include a character recognition test that presents you with a short random sequence of letters and numbers and asks you to type them into a submission field. This test is a common feature on websites and helps to ensure forms are being completed by a genuine person and not a malicious automated program or web robot.

The test we use on our website has an audio option. By clicking on the audio button you can listen to the characters being read out through your speakers or headphones.

Screen readers

There are a number of screen readers software applications available that convert on-screen text to speech. This includes applications freely available online, such as NVDA (NonVisual Desktop Access) for Microsoft Windows.

Web browser compatibility

For the best experience with this website, we recommend upgrading your browser to the latest version. Parts of this website, particularly forms, may not work with older browsers. If you experience browser compatibility issues, please upgrade.