Australian Financial Complaints Authority

1800 931 678

Members 1300 56 55 62

info@afca.org.au

GPO Box 3 Melbourne VIC 3001

 

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Key dates

Date

Milestone

June

Consultation on the AFCA Rules (Terms of Reference)

July

Consultation on the AFCA interim funding model

August - September

Information on the AFCA dispute resolution process

September

Release of final Rules

21 September

Financial firms required to have joined AFCA

1 November

AFCA operational and ready to receive complaints