Australian Financial Complaints Authority

1800 931 678

Members 1300 56 55 62

info@afca.org.au

GPO Box 3 Melbourne VIC 3001

About AFCA

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Rules consultation

Funding consultation

Letting your customers know about AFCA

1800 931 678

Members 1300 56 55 62

info@afca.org.au

GPO Box 3 Melbourne VIC 3001

Consultation on the proposed AFCA Rules

This consultation process has now been completed
The Australian Financial Complaints Authority (AFCA) will be required to have Rules governing its jurisdiction and processes. AFCA recently consulted on the proposed Rules. The deadline for submissions was 29 June 2018 and consultation has now closed.

34 submissions from stakeholders were received and are available below, except for confidential submissions. We thank all stakeholders who provided submissions and feedback on the Rules. We are considering all feedback provided prior to the Rules being finalised and submitted to ASIC for approval. We will provide a further update in August.

It is anticipated the Rules will be finalised and approved by ASIC by September 2018.

Consultation documents
The consultation paper [PDF]
A copy of the Australian Financial Complaints Authority Draft Rules [PDF]
Mapping document – AFCA Rules to FOS Terms of Reference and CIO Rules [PDF]
Mapping document - AFCA Rules to Superannuation legislation [PDF]

Submissions
ANZ Group [PDF]
Association of Financial Advisers [PDF]
Association of Securities & Derivatives Advisers of Australia [PDF]
Association of Superannuation Funds of Australia [PDF]
Australian Banking Association [PDF]
Australian Collectors and Debt Buyers Association [PDF]
Australian Finance Industry Association [PDF]
Australian Financial Markets Association [PDF]
Australian Institute of Superannuation Trustees [PDF]
Australian Retail Credit Association [PDF]
Australian Small Business and Family Enterprise Ombudsman [PDF]
Australian Timeshare and Holiday Ownership Council [PDF]
Baycorp [PDF]
Chartered Accountants ANZ [PDF]
Consumer Household Equipment Rental Providers Association [PDF]
Corporate Super Association [PDF]
CPA Australia [PDF]
Credit and Investments Ombudsman [PDF]
Dentons Australia [PDF]
Finance Brokers Association of Australia [PDF]
Financial Planning Association of Australia [PDF]
Financial Services Council [PDF]
Financial Services Council (supplemental) [PDF]
Joint Consumer Groups (Consumer Action Law Centre, Care Inc, Consumer Law Centre of the ACT, Consumer Credit Law Centre SA, Consumer Credit Legal Service (WA), Financial Counselling Australia and Financial Rights Legal Centre) [PDF]
Legal Aid NSW [PDF]
Legal Aid Queensland [PDF]
Local Government Super [PDF]
Mortgage and Financial Association of Australia [PDF]
National Insurance Brokers Association of Australia [PDF]
Paul Haase [PDF]
RACQ [PDF]
Stockbrokers and Financial Advisers Association [PDF]
Westpac Banking Corporation [PDF]
Westpac Banking Corporation (attachment to submission) [PDF]