We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints

Free, fair and independent dispute resolution for financial complaints about

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Credit, finance and loans

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Insurance

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Banking deposits and payments

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Investments and financial advice

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Superannuation

Information about scams

Consumer Portal

Find out more about AFCA's new online complaints portal.

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AFCA Datacube

AFCA's Datacube enables Australians to see how financial firms are handling complaints.

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Latest news

22 JUL 24
Independent Decision Review confirms AFCA’s commitment to fairness and impartiality

As part of our Independent Review Response Program, the Australian Financial Complaints Authority (AFCA) engaged

08 JUL 24
Erlene Graanoogst appointed as EGM of Operational Excellence
AFCA is pleased to announce Erlene Graanoogst has been appointed as the new Executive General Manager of Operational Excellence, commencing on 22 July 2024.
02 JUL 24
Independent Review Quarterly Update for June 2024
AFCA has published its June 2024 Quarterly Update on the Independent Review response. 
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Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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