2020–21 Annual Review

Naming financial firms

AFCA is committed to being open, transparent and accountable to the public.

We understand that we play an important public role and recognise that transparency in our data and decisions is essential to rebuilding trust in the financial sector.

AFCA publishes determinations in a form that identifies the financial firm against which the complaint is made, but does not identify the other parties to the complaint.

A determination will not be published if doing so would risk identifying any party other than the financial firm, or if there are other compelling reasons not to publish it.

In 2020–21, AFCA published 4,324 decisions in which the financial firm was named.

Six decisions were not published due to compelling reasons provided by the financial firm, pursuant to Rule A.14.5.

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