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Joining AFCA means joining an organisation of passionate, intelligent people who are committed to fairness and driving positive change in the financial sector.

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive.

About AFCA

At AFCA, we help people find a fair outcome to disagreements with their financial firm, such as a problem with their banking, insurance, investments advice, or superannuation.

As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses with a complaint. We listen to and work with customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. That’s what AFCA does.

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Competitive salary based on individual experience paid fortnightly


10.5% superannuation


Salary packaging and novated leasing options



20 days annual leave with options to purchase more

12.5 days personal/carer’s leave. 2.5 more than industry standard

13 weeks long service leave

16 weeks paid parental leave

Bonus paid time off over the holiday period

Paid gender affirmation leave

Leave without pay available for study, community service and more



Flexible full time, part time and hybrid working arrangements


CBD located offices in Sydney and Melbourne


State of the art facilities and technology


Wellness initiatives including health checks, workshops and more


Access to regular learning and professional development


Workplace giving and salary sacrificing options


Employee assistance program for social and psychological wellbeing


Free social club with movie screenings, karaoke and more


Ally network to support LGBTQIA+ staff

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At AFCA, we value different backgrounds and encourage distinct perspectives.

Find out more about our Diversity, Inclusion and Belonging at AFCA

Contact us

If you have any queries regarding a vacancy or have applied for a role and require support, you can contact the AFCA Recruitment and Careers team by emailing

Follow us on social media



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AFCA is a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.

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AFCA has partnered with The Candidate Coach to support all applicants.

AFR best place to work logo

AFCA has been named as one of the top 5 best places to work in Australia's financial services sector as awarded by The Australian Financial Review and Inventium.

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Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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