Joining AFCA means joining an organisation of passionate, intelligent people who are interested in fairness and driving positive change in the financial sector.

About AFCA

AFCA is a one-stop shop for consumers and small businesses that have a dispute with their financial firm over issues such as banking, credit, general insurance, financial advice, investments, life insurance or superannuation. Our role is to assist consumers and small businesses to reach agreements with financial firms about how to resolve their complaints. AFCA is a free community service. We are not a regulator or government organisation, we are a not-for-profit with an independent Board. 

AFCA has always been committed to building an inclusive culture where diverse backgrounds, perspectives, and identities are celebrated. It is important to us that everyone feels a strong sense of belonging. We know we perform at our best when we are empowered to be ourselves, and that this, in turn, enables our future success as an organisation. Joining AFCA means joining an organisation of passionate, intelligent people who are interested in financial fairness and driving positive change in the financial sector. 

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Hybrid working

We support hybrid working which means you can work from both home and our conveniently located CBD offices, with state-of-the-art technology and facilities designed for flexibility, collaboration, and wellbeing. 

Health and wellbeing

A range of free wellness initiatives support our people to be their best. From yoga and mindfulness classes, to annual skin checks and flu vaccinations, we are always striving to support our people to be happy and healthy.  

Employee Assistance Program - supporting you in work, health & life

All AFCA people and their immediate family members are eligible to access our free, confidential Employee Assistance Program 24/7, 365 days a year. Our external partner are a leading provider of wellbeing and mental health support services. You will have access to support with confidential counselling, wellbeing coaching, financial coaching, dietary and nutrition consultations and introductory legal advice.


Our people work hard, so we like to reward them with extra days of paid leave each year over our Christmas shutdown period. So, if you would have usually worked over Christmas, enjoy a short break on us! We also offer the option to purchase up to 4 weeks additional annual leave per year. 

Salary packaging and novated leasing 

Being a ‘not for profit’, AFCA is proud to offer the benefit of salary packaging and novated leasing. Salary packaging is when you arrange to receive less income after tax, in return for your employer paying for benefits out of your pre-tax salary. Once the agreement is approved, part of your wage is 'packaged' into pre-tax dollars to pay for personal expenses. No income tax is payable on this money. NFP employees can package up to $15,900 every year, which is the maximum capped amount. Novated Leasing is another form of Salary Packaging that helps you finance a car while offering a range of potential benefits and tax savings.

Performance and development

Our approach to performance and development at AFCA has been designed with one fundamental goal in mind, to enable each and every one of our people to perform at their natural best.

We pride ourselves on providing training and professional development to our people, to develop their skills and further their career. Our leaders and people work closely together to set meaningful goals and create an environment that makes optimal performance possible, supported by organisational structures, systems, measures and tools.

Social club

Our social club provides an annual calendar of amazing events including movie screenings, karaoke, morning teas and more! 

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Contact us

If you have any queries regarding a vacancy or have applied for a role and require support, you can contact the AFCA Recruitment and Careers team by emailing

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COVID-19 update

The safety of our people and candidates is AFCA's number one priority. Please note that due to the ever evolving nature of the pandemic, our team in Melbourne and Sydney is working safely from home. As such, all interviews, onboarding, induction, and training will happen ‘virtually’ from home, until we return to our state based offices.

The Circle Back Initiative logo

AFCA is a 2022 Circle Back Initiative Employer – we commit to respond to every applicant.

The Candidate Coach logo

AFCA has partnered with The Candidate Coach
to support all applicants.

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Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

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