Changes to opening hours in December:

Please note our office will be closed 12:00pm – 5:00pm Thursday 13 December 2018.
You can still make a complaint with us online during this time.

We apologise for any inconvenience caused. 

Telephone
(free call within Australia)

1800 931 678
9:00am–5:00pm AEST weekdays 
 

Calls from an international number add +61
International calls may incur a charge from your carrier

Online  
 

Make a complaint online

Email 
 

 info@afca.org.au  

Members 
 

1300 56 55 62
9:00am–5:00am AEST weekdays
 
membership@afca.org.au  

accounts@afca.org.au
 

Mail 
 

Australian Financial Complaints Authority Limited
GPO Box 3 
Melbourne, VIC 3001 
 

Fax 
 

(03) 9613 6399 

Interpreter service 
 

131 450