Complaints dating back to 1 January 2008

The Government has extended AFCA’s remit to consider financial complaints dating back to 1 January 2008. Consumers and small business owners will be able to lodge legacy complaints between 1 July 2019 and 30 June 2020. 

We will be shortly issuing guidance that explains what this change means for you and how to lodge your complaint with us. While awaiting this guidance, please do not lodge a complaint or call us yet. 

Our statement on the extension of our jurisdiction contains more information.

If your complaint falls within the timeframes indicated in our Rules (generally a maximum of six years from awareness of the financial loss), please proceed with lodging your complaint.

 

Telephone
(free call within Australia)

1800 931 678
9:00am–5:00pm AEST weekdays 
 

Our phone lines will be closed on Monday 11 March
for the Victorian public holiday.

You will still be able to lodge a complaint online during this time.

 

Calls from an international number add +61
International calls may incur a charge from your carrier

Online  
 

Make a complaint online

Email 
 

 info@afca.org.au  

Members 
 

1300 56 55 62
9:00am–5:00am AEST weekdays
 
membership@afca.org.au  

accounts@afca.org.au
 

Mail 
 

Australian Financial Complaints Authority Limited
GPO Box 3 
Melbourne, VIC 3001 
 

Fax 
 

(03) 9613 6399 

Interpreter service 
 

131 450