The Australian Financial Complaints Authority (AFCA) publishes a range of corporate information including:
What is an ombudsman?
An ombudsman is an independent person who investigates and resolves complaints between parties. An ombudsman is fair and impartial when considering complaints.
You can also access information about:
- our governance approach
- The AFCA Board
- Our leadership including our CEO and Chief Ombudsman
- AFCA decision makers