The Australian Financial Complaints Authority (AFCA) publishes a range of corporate information including: 

What is an ombudsman? 

An ombudsman is an independent person who investigates and resolves complaints between parties. An ombudsman is fair and impartial when considering complaints.  

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You can also access information about: 

AFCA is required by legislation to operate in a way that is accessibleindependent, fairaccountableefficient and effective. Find out more about these principles on the links provided.