AFCA must provide a safe environment for our staff to resolve complaints and to ensure a fair process in the resolution of complaints.
We expect you to treat AFCA staff and one another with courtesy and respect. We will not tolerate conduct that puts our people or parties at risk of physical or mental harm, including behaviour that is:
- threatening
- intimidating
- abusive
- bullying
- discriminatory
- unreasonable.
We also ask that parties communicate with staff through AFCA’s formal communication channels and comply with AFCA’s confidentiality requirements (Rule A.11).
