AFCA must provide a safe environment for our staff to resolve complaints and to ensure a fair process in the resolution of complaints.
We expect you to treat AFCA staff and one another with courtesy and respect. We will not tolerate conduct that puts our people or parties at risk of physical or mental harm, including behaviour that is:
- threatening
- intimidating
- abusive
- bullying
- discriminatory
- unreasonable.
Where unreasonable or inappropriate conduct occurs AFCA may take steps to close a complaint or exclude a party from accessing its service for a period of time (Rules A.8.4 and B.6.1).
We also ask that parties communicate with staff through AFCA’s formal communication channels and comply with AFCA’s confidentiality requirements (Rule A.11).
