On 8 November 2021, AFCA published a refreshed version of the AFCA Approach to Terms of Settlement.
Changes to the approach include:
- Explicit guidance on when a settlement is unfair
- When AFCA can accept a new complaint about the settlement process
The new and previous version of the approach are available below:
- New Version - AFCA Approach to Terms of Settlement (November 2021)
- Previous Version - AFCA Approach to Terms of Settlement (September 2020)
For any further information please contact Michelle Kumarich at firstname.lastname@example.org. If you have any comments or feedback please provide that to Michelle by 8 December 2021.