We make written submissions to consultations, reviews and inquiries that relate to financial services policy and regulation or dispute resolution arrangements. Through our submissions, we aim to reduce future disputes and to continue to improve the services provided both by us and by other dispute resolution services or mechanisms.
As the submissions we write are responses to proposals or questions raised by other organisations, you may find it helpful to read more information on the particular organisation’s website as well as what we have written in the submission. You may find important background information in a discussion paper or report on that website that may not appear in the submission we have written.
2021 submissions
- AFCA's submission to the Independent Review - 26 March 2021
2020 submissions
- AFCA's submission to ASIC - Submission to ASIC CP Using the PIP - the sale of add-on motor vehicle financial risk products - 19 August 2020
- AFCA's submission to ASIC - CP 330 Using the product intervention power - continuing credit contracts - 5 August 2020
- AFCA's submission to Treasury Discussion Paper - Enforceability of Industry Codes - 3 March 2020
- AFCA's submission to Treasury Discussion Paper - Establishing a Compensation Scheme of Last Resort - 5 February 2020
- AFCA's submission on Making Insurance Claims Handling a Financial Service - 28 January 2020
2019 Submissions
- AFCA's submission in response to ASIC's consultation paper 317 - Unsolicited telephone sales of direct life insurance and consumer credit insurance - 12 September 2019
- AFCA's submission in response to ASIC's consultation paper 311 - Internal dispute resolution (IDR): Update to RG 165 - 27 August 2019
- AFCA's submission in response to ASIC's consultation paper 313 - Product intervention power - 27 August 2019
- AFCA's submission in response to ASIC's consultation paper 316 - Using the product intervention power: short term credit - 27 August 2019
- AFCA's submission to the ACCC Inquiry – Residential Insurance in Northern Australia - 19 April 2019
- Resolution of disputes with financial service providers within the justice system
- Submission to Senate Legal and Constitutional Affairs Reference Committee Inquiry - 4 March 2019
- AFCA's submission to the Life Insurance Code of Practice (Life Code) - 28 February 2019
2018 Submissions
- Credit and financial services targeted at Australians at risk of financial hardship
Submission to the inquiry by Senate Economics References Committee - 30 November 2018 - AFCA's response to the Royal Commission Interim Report
Submission to the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry - 26 October 2018
