Annual Review 2022–23

AFCA is governed by a Board of Directors.

The Board of Directors consists of an independent Chair and an equal number of Directors with consumer and industry experience.

The Board exercises its powers to ensure the independence, integrity and fairness of AFCA’s decision-making process is maintained. The Board also makes sure AFCA is appropriately resourced to deliver our services in a timely, efficient and effective manner.

The Board is responsible for appointing an independent Chief Ombudsman and CEO, who is delegated authority for the day-to-day management of AFCA.

The Board also appoints ombudsmen, adjudicators and panel members who make decisions on complaints dealt with by AFCA. AFCA’s Company Secretary and the Independent Assessor are also appointed by the Board.

During 2022–23, the Board met six times, in accordance with its scheduled meetings.

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