At AFCA, we provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

We noticed you began lodging a complaint through our online portal and would like to invite you to join a confidential discussion to understand why it wasn’t completed, and to gain any suggestions for improvement. You can view our privacy policy here.

We’ve partnered with research firm Strativity to conduct these discussions on AFCA’s behalf, which will be held online via Zoom over the next two weeks. Sessions will last approximately 60-90 minutes, and you’ll receive an online prepaid Visa gift card worth $200 for participating.

So we can match you with the right discussion, please let us know which is the closest explanation for you not completing lodging your complaint.

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AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

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