The coronavirus pandemic is impacting the lives of people across Australia and AFCA is here to help where we can. Our staff are working from home and are ready to help resolve financial complaints.
How AFCA can help
If you have been financially impacted by the coronavirus pandemic, the first step is to contact your bank, insurance company or financial firm. If you are unhappy with their response to your request for assistance, AFCA can help resolve the dispute.
AFCA’s role is to help you to reach an agreement with your financial firm. We are impartial and independent, and we can award compensation for loss you have suffered because of a financial firm’s actions. Our decisions are legally binding on the financial firm.
What to do next
For more on how AFCA can help and what steps to take, follow the links below;
What to do if you are unable to make payments on loans and credit cards.
Banking and Finance
Information about whether you need to pay a break fee on your fixed-rate loan when switching to loan with a lower interest rate.
Information and next steps for making an insurance claim due to disruption caused by the coronavirus pandemic.
Information about how the coronavirus may have affected your superannuation balance and how to apply for early release of funds.
Information for small businesses impacted by the coronavirus pandemic.
AFCA is giving consumers, small businesses and financial firms extra time to respond to complaints during the COVID-19 pandemic. Read more
Useful links and support
Organisations across Australia are providing information and support for people affected by the coronavirus pandemic.