How AFCA can help
If you have been financially impacted by the coronavirus pandemic, the first step is to contact your bank, insurance company or financial firm. If you are unhappy with their response to your request for assistance, AFCA can help resolve the dispute.
AFCA’s role is to help you to reach an agreement with your financial firm. We are impartial and independent, and we can award compensation for loss you have suffered because of a financial firm’s actions. Our decisions are legally binding on the financial firm.
What to do next
For more information on how AFCA can help and what steps to take, follow the links below;
What to do if you are unable to make payments on loans and credit cards.
Banking and Finance
Information about issues related to COVID-19, including scam activity, break fees when switching loans and credit card chargebacks.
Information and next steps for making an insurance claim due to disruption caused by the coronavirus pandemic.
Information about how the coronavirus may have affected your superannuation balance.
Information for small businesses impacted by the coronavirus pandemic.
Useful links and support
Organisations across Australia are providing information and support for people affected by the coronavirus pandemic.