Market volatility including the COVID-19 pandemic impact
Like other periods of market volatility, the coronavirus (COVID-19) pandemic has led to volatility in global investment markets, and this impacted super account balances.
During any period of market uncertainty, it’s important to remember that market fluctuations are a normal part of investing. Historical data shows that over time markets generally recover. We recommend you speak to a financial adviser or your fund if you are concerned about the impact of market volatility on your superannuation balance.
Under AFCA’s rules, we cannot handle complaints solely about the investment performance of a financial investment, unless the complaint is about non-disclosure of information or misrepresentation. AFCA is also required to exclude complaints that relate to the management of a superannuation fund as a whole. It also excludes complaints against the trustee of a self-managed superannuation fund for conduct relating to a trustee.
The best way to submit a complaint to AFCA is through our easy to use online form. If you have any questions or can't access the form, call our hotline on 1800 337 444.