New Approaches Consultation
AFCA is now consulting on its Responsible Lending and Appropriate Lending to Small Business Approaches.
New Member Portal
AFCA is launching an IT transformation to ensure AFCA provides a modern, efficient, and user-friendly experience for all. This includes a new and enhanced Member Portal.
About our members
Many Australian financial services licensees, Australian credit licensees, authorised credit representatives and superannuation trustees are required to be a member of the Australian Financial Complaints Authority (AFCA) under their licence conditions. Other firms have joined AFCA voluntarily as part of a commitment to accountability in their dispute resolution.
Our members include banks, insurers, credit providers, financial advisers, debt collection agencies, superannuation trustees and many more. We have over 35,000 members across the country, most will never have a complaint lodged against them. For those that do, we offer fair, independent and effective solutions for financial disputes facilitated by professional and experienced staff.
Further information
Contact us
If you have any questions regarding membership at AFCA, please contact the membership team on membership@afca.org.au
