All Australian financial services licensees, Australian credit licensees, authorised credit representatives and superannuation trustees are required to be a member of the Australian Financial Complaints Authority (AFCA) under their financial services licence conditions, in accordance with ASIC Regulatory Guide RG 165.

Our members include banks, insurers, credit providers, financial advisers, debt collection agencies, superannuation trustees and many more. We have over 35,000 members across the country, most will never have a complaint lodged against them. For those that do, we offer fair, independent and effective solutions for financial disputes facilitated by professional and experienced staff.

Latest member news

APRA and ASIC release joint letter to superannuation trustees on COVID-19 New

6 April 2020

Australian Prudential Regulation Authority (APRA) Deputy Chair Helen Rowell and Australian Securities and Investments Commissioner Danielle Press have issued a joint letter to superannuation trustees on COVID-19.

The letter gives trustees guidance to help them manage the financial and operational challenges associated with COVID-19, while continuing to meet their obligations to look after members’ best interests.

To read the letter released by both APRA and ASIC please click here and for the FAQs click here



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