All Australian financial services licensees, Australian credit licensees, authorised credit representatives and superannuation trustees are required to be a member of the Australian Financial Complaints Authority (AFCA) under their financial services licence conditions, in accordance with ASIC Regulatory Guide RG 165.

Our members include banks, insurers, credit providers, financial advisers, debt collection agencies, superannuation trustees and many more. We have over 35,000 members across the country, most will never have a complaint lodged against them. For those that do, we offer fair, independent and effective solutions for financial disputes facilitated by professional and experienced staff.

Latest member news

Member e-forums 2020

AFCA e-Forums recordings:

AFCA Member e-Forum Plenary, Day 1, Tuesday 26 May, 2020: Click here 

AFCA Member e-Forum Banking & Finance, Day 1, Tuesday 26 May, 2020: Click here 

AFCA Member e-Forum Superannuation and Life Insurance, Day 2, Thursday 28 May 2020: Click here 

AFCA Member e-Forum Investment and Advice, Day 2, Thursday 28 May 2020: Click here 

AFCA Member e-Forum General Insurance, Day 2, Thursday 28 May 2020: Click here 

AFCA e-Forums presentations:

AFCA Member e-Forum Plenary, Day 1, Tuesday 26 May, 2020: Click here 

AFCA Member e-Forum Banking & Finance, Day 1, Tuesday 26 May, 2020: Click here 

AFCA Member e-Forum Superannuation and Life Insurance, Day 2, Thursday 28 May 2020: Click here 

AFCA Member e-Forum Investment and Advice, Day 2, Thursday 28 May 2020: Click here 

AFCA Member e-Forum General Insurance, Day 2, Thursday 28 May 2020: Click here

 

AFCA News Edition 6, May 2020

Click here to view our latest membership newsletter for May

 

ASIC update: Changes to regulatory work and priorities in response to COVID-19

Click here to read article

 

For more updates login to the member portal.

Login to Secure Services

If you are having issues accessing Secure Services, please see the FAQ's here.