The Member Benchmarking Dashboard allows AFCA members to analyse data about the complaints they receive and compare their EDR performance to an anonymised group of similar firms.
The interactive dashboard includes data about:
- Complaints received, accepted and closed
- Complaints received by issue
- Known closure rate
- Non-response rate
- Referral resolution rate and more.
Information about how the data is collated and compared.
How to use the dashboard, benchmark against other firms, and examine individual charts.
More information on how key measures can be used and best practice to help resolve complaints.
Definitions of product and issue terms.
Access the Member Benchmarking Dashboard
Please note: the dashboard is not available to members who have not had a complaint with AFCA and Authorised Credit Representatives.
If you have any questions about the Member Benchmarking Dashboard, please email firstname.lastname@example.org.