AFCA would like to remind members that it will be closed over the 2022–23 holiday period from 12pm Friday 23 December 2022 until 9am Tuesday 3 January 2023.
Complaint responses with due dates that fall during our shutdown period will be automatically extended to Tuesday 3 January 2023.
AFCA will share more information about its shutdown period soon.
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Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.
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We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.