Year published

Adjustments to AFCA’s monetary limits and compensation caps

24 January 2024

AFCA published updated versions of its Rules and Operational Guidelines on 2 January 2024, which include adjusted compensation caps and monetary limits for non-superannuation complaints.

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AFCA’s final Lending to Small Business Approach and consultation feedback report

15 January 2024

Following the launch of AFCA’s Responsible Lending Approach in December 2023, we are pleased to announce that we have now published the final Lending to Small Business Approach document (formally Appropriate Lending to Small Business).

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Christmas storms across Queensland, New South Wales and Victoria

03 January 2024

AFCA has activated its significant event response plan following the Christmas storms across Queensland, New South Wales and Victoria being declared a significant event on 27 December 2023 by the Insurance Council of Australia (ICA).

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​​Tropical Cyclone Jasper​

19 December 2023

AFCA has activated its significant event response plan following Tropical Cyclone Jasper in Far North Queensland being declared a significant event on 18 December 2023 by the Insurance Council of Australia (ICA).

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AFCA progresses governance models for Forward-Looking Review Mechanism and Approach Consultations

15 December 2023

AFCA progresses governance models for the Independent Review focusing on recommendations 9 and 11.

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AFCA’s final Responsible Lending Approach and consultation feedback report

15 December 2023

Over the past few months, we have been consulting on AFCA’s Approaches to Responsible Lending and Appropriate Lending to Small Business. The Approaches were developed in response to calls from stakeholders to provide greater clarity around AFCA’s existing approach and to ensure consistency in AFCA complaint outcomes in these complex areas.

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​​November complaints update​

14 December 2023

Complainants lodged 9,041 complaints with AFCA in November 2023, steady compared to November 2022.

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Article: Reflecting on the first five years of AFCA

13 December 2023

David Locke, Chief Ombudsman and Chief Executive Officer of AFCA, reflects on its first five years and the path ahead.

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Incoming adjustments to AFCA’s monetary limits and compensation caps (1 January 2024)

28 November 2023

AFCA is required to make adjustments to our compensation caps and monetary limits every three years in line with CPI/ wage indexation, as required by ASIC Regulatory Guide 267 and the AFCA Rules.

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October 2023 complaints update

28 November 2023

Complainants lodged more than 8,400 complaints with AFCA in October 2023, up 4% from October 2022.

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