Year published
New member video: conciliation
17 March 2022
AFCA’s latest member video explains the conciliation conference process, and how AFCA uses conciliation to resolve disputes.
AFCA consults on proposed funding model
10 March 2022
The vast majority of financial firms would pay the same or less to the Australian Financial Complaints Authority under a proposed new user-pays funding model now the subject of consultation by AFCA with financial firms.
AFCA support for consumers and members impacted by the NSW and QLD floods and storms
03 March 2022
The Australian Financial Complaints Authority (AFCA) sends its condolences to the communities impacted by the devastating floods and storms in Queensland and New South Wales.
SE QLD & NSW Severe Weather and Flooding February 2022
28 February 2022
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Southeast Queensland and New South Wales Severe Weather and Flooding being declared a catastrophe on 26 February 2022 by the Insurance Council of Australia (ICA).
Better complaint outcomes through communication: webinar resources
25 February 2022
AFCA has published a recording of its recent member webinar: Better complaint outcomes through communication
AFCA’s new funding model: member webinar
25 February 2022
AFCA is consulting with members and other stakeholders in March on its proposed new funding model, which will include member webinars with AFCA Chief Ombudsman and CEO David Locke, Chief Operating Officer Justin Untersteiner and PwC Australia’s National Economics and Policy Leader Martin Stokie.
New member video: AFCA Rules assessment
25 February 2022
To provide financial firms with information about its complaints handling processes, AFCA has created a range of new videos for AFCA members.
AFCA updates post-IDR extension policy
22 February 2022
ASIC Regulatory Guide 271 (RG 271) came into effect on 5 October 2021 and replaced Regulatory Guide 165 (RG 165). While RG 271 focused on the standards and requirements for IDR, AFCA updated its extension policy for complaints at its IDR refer back stage to align with the complaint management delays section of RG 271.
New AFCA funding model
27 January 2022
AFCA will soon consult members and other stakeholders on the new AFCA funding model due to come into effect on 1 July 2022.
COVID-19 and staff shortages
27 January 2022
AFCA understands many financial firms may be facing staff shortages due to the ongoing COVID-19 pandemic.
