Year published
AFCA makes latest update to its public Datacube
31 May 2024
The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers.
Peter Kell to chair AFCA’s consumer advisory panel
29 May 2024
Peter Kell will assume the role of Independent Chair of the Australian Financial Complaints Authority’s (AFCA) consumer advisory panel.
New member portal launches 17 June! Additional resources published
28 May 2024
AFCA’s new member portal will launch on Monday 17 June. To support members with the transition, AFCA has published additional resources, including a range of how to guides on key processes and functions within the new portal.
Upcoming changes to AFCA’s Rules and Operational Guidelines
23 May 2024
New versions of AFCA’s Rules and Operational Guidelines will be published on 1 July 2024, which will apply to all complaints lodged on or after this date.
April complaints update
21 May 2024
Complainants lodged 9,493 complaints with AFCA in April 2024, up 33% from April 2023 (7,152).
AFCA endorses ASIC’s call for lenders to do better on hardship
20 May 2024
The Australian Financial Complaints Authority (AFCA) endorses the corporate regulator’s call today for lenders to improve their approach to supporting customers experiencing hardship.
Independent Review Quarterly Update for March 2024
10 May 2024
AFCA has published its March 2024 Quarterly Update on the Independent Review response.
AFCA and CSLR sign memorandum
08 May 2024
The Australian Financial Complaints Authority (AFCA) and Compensation Scheme of Last Resort Ltd (CSLR Ltd) have signed a memorandum of understanding (MoU) setting out how they will work t
New member portal training resources available now!
03 May 2024
AFCA has published two eLearning modules and a range of short video tutorials to help members prepare for the launch of our new member portal.
AFCA named one of Australia’s best places to work
01 May 2024
The Australian Financial Complaints Authority (AFCA) has been named the best place to work in the Government, Education, Not For Profit and Utilities sector in a prestigious national ranking.
