Year published

Consultation opens on AFCA’s Approach to determining compensation in complaints involving Financial Advisers and Managed Investment Schemes

06 November 2023

The Australian Financial Complaints Authority is consulting on its draft Approach to determining compensation in complaints involving Financial Advisers and Managed Investment Schemes.

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Christmas closure reminder

24 October 2023

AFCA’s offices will be closed over the 2023–24 holiday period from 12pm Friday 22 December 2023 until 9am Tuesday 2 January 2024.

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​​AFCA updates its public Datacube​

24 October 2023

AFCA has updated the AFCA Datacube to show complaints data from 1 July 2022 to 30 June 2023.

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Life CCC Annual Report 2022–23: Working to ensure a smooth transition to the new Code of Practice

24 October 2023

The Life Insurance Code Compliance Committee (Life CCC) prioritised supporting a smooth transition to the new Code of Practice in 2022-23, according to its Annual Report. 

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AFCA publishes 2022–23 Annual Review

23 October 2023

AFCA has published its 2022–23 Annual Review, summarising in detail, the significant program of work we completed during the 2022–23 financial year.

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AFCA publishes latest edition of its Systemic Issues Insights Report 

19 October 2023

As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its Systemic Issues Insights Report.  

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Swati Dave joins AFCA’s independent board

13 October 2023

The Australian Financial Complaints Authority (AFCA) has welcomed accomplished CEO and non-executive director Swati Dave to its independent board.

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AFCA updates factsheet on Add-on Insurance

04 October 2023

AFCA has updated its factsheet on Add-on Insurance which outlines how we deal with these types of complaints. 

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August complaints update

26 September 2023

Complainants lodged more than 9,400 complaints with AFCA in August 2023, up 11% from August 2022.

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Consultation closes on AFCA’s new draft approaches

26 September 2023

Consultation on AFCA’s draft Responsible Lending Approach closed this month on 11 September 2023.

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