Year published
Preparing for AFCA's new member portal
29 April 2024
IMPORTANT: AFCA’s new member portal with launch on Monday 17 June. To support members with this transition and change, we have shared important details and updated FAQs.
FY24-25 Membership Renewal
24 April 2024
AFCA is preparing to renew memberships for the new financial year.
Updated Add-on Insurance Factsheet
22 April 2024
AFCA has updated its factsheet on add-on insurance.
Specifically, the add-on insurance factsheet:
Paused complaints lodged by bankrupt complainants
27 March 2024
In August 2023, AFCA temporarily paused complaints lodged by bankrupt or former bankrupt consumers pending the outcome of a Court proceeding. This is because implications of the judgement may change how we approach these complaints.
AFCA Rules changes approved by ASIC
26 March 2024
ASIC has formally approved material changes to the AFCA scheme following the consultation on changes to AFCA’s Rules and Operational Guidelines in 2023.
New member portal to launch in June
26 March 2024
AFCA is pleased to announce that its new member portal, case management system and consumer portal will launch on Monday 17 June 2024.
New resources on systemic issues
26 March 2024
AFCA’s Systemic Issues team is pleased to launch a new suite of member tools and resources, now available on the member resources page.
Changes to AFCA’s fees and charges in FY25
26 March 2024
AFCA has published its FY25 fees and charges, including its Annual Registration Fee and complaint and systemic issues fees. These fees apply to complaints closed from 1 July 2024.
New Systemic Issues Insights Report available
12 March 2024
AFCA has launched its latest Systemic Issues Insights Report for July to December 2023.
Material changes to AFCA scheme approved by ASIC
05 March 2024
ASIC has formally approved material changes to the AFCA scheme following the consultation on changes to AFCA’s Rules and Operational Guidelines in 2023. AFCA has now published its Consultation Response outlining how it responded to formal submissions and stakeholder feedback. All non-confidential submissions were published in 2023.
