Year published
Shail Singh named AFCA’s Lead Ombudsman, Investments and Advice
09 May 2023
The Australian Financial Complaints Authority (AFCA) has appointed Shail Singh as its new Lead Ombudsman, Investments and Advice.
Complaints paused due to firm insolvency – May 2023 update
02 May 2023
As at 1 May 2023, the Australian Financial Complaints Authority (AFCA) had 4,876 open complaints involving 53 financial firms impacted by insolvency.
Reminder: AFCA consultation on proposed changes to Rules and Operational Guidelines closes 22 May
27 April 2023
As outlined in previous Member News, AFCA is consulting on proposed changes to its Rules and Operational Guidelines. The consultation commenced on 27 March and will close on 22 May.
AFCA publishes new factsheet and EDR response guide about add-on insurance
27 April 2023
AFCA has published a new factsheet and External Dispute Resolution (EDR) response guide about add-on insurances.
March complaints update
27 April 2023
More than 11,000 complaints were lodged with AFCA in March 2023, a new monthly record for the ombudsman service. AFCA has now received 71,737 complaints since 1 July 2022 (as of 1 April 2023).
Independent Review March 2023 Quarterly Update
26 April 2023
AFCA has published its Independent Review response Quarterly Update for March 2023.
Reminder: changes to the way members receive and pay invoices
26 April 2023
This is a reminder that the ability to pay monthly invoices by credit card in the Member Portal is no longer available. This feature was disabled on 26 April to support AFCA’s transition to a new system.
AFCA updates guidelines to workflow criteria
21 April 2023
AFCA has updated its guidelines to workflow criteria, which outlines the criteria AFCA will normally apply to deci