Year published

Shail Singh named AFCA’s Lead Ombudsman, Investments and Advice

09 May 2023

The Australian Financial Complaints Authority (AFCA) has appointed Shail Singh as its new Lead Ombudsman, Investments and Advice.

Read more

Complaints paused due to firm insolvency – May 2023 update

02 May 2023

As at 1 May 2023, the Australian Financial Complaints Authority (AFCA) had 4,876 open complaints involving 53 financial firms impacted by insolvency.

Read more

Reminder: AFCA consultation on proposed changes to Rules and Operational Guidelines closes 22 May

27 April 2023

As outlined in previous Member News, AFCA is consulting on proposed changes to its Rules and Operational Guidelines. The consultation commenced on 27 March and will close on 22 May.

Read more

AFCA publishes new factsheet and EDR response guide about add-on insurance

27 April 2023

AFCA has published a new factsheet and External Dispute Resolution (EDR) response guide about add-on insurances.  

Read more

AFCA and APRA sign MoU

27 April 2023

*/ /*-->*/

Th

Read more

March complaints update

27 April 2023

More than 11,000 complaints were lodged with AFCA in March 2023, a new monthly record for the ombudsman service. AFCA has now received 71,737 complaints since 1 July 2022 (as of 1 April 2023).

Read more

Independent Review March 2023 Quarterly Update

26 April 2023

AFCA has published its Independent Review response Quarterly Update for March 2023.

Read more

Reminder: changes to the way members receive and pay invoices

26 April 2023

This is a reminder that the ability to pay monthly invoices by credit card in the Member Portal is no longer available. This feature was disabled on 26 April to support AFCA’s transition to a new system. 

Read more

AFCA updates guidelines to workflow criteria 

21 April 2023

AFCA has updated its guidelines to workflow criteria, which outlines the criteria AFCA will normally apply to deci

Read more

AFCA updates FAQs about new Member Portal and IT transformation 

21 April 2023

In March, AFCA published information

Read more

Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.