Year published
Article: Reflecting on the first five years of AFCA
13 December 2023
David Locke, Chief Ombudsman and Chief Executive Officer of AFCA, reflects on its first five years and the path ahead.
Incoming adjustments to AFCA’s monetary limits and compensation caps (1 January 2024)
28 November 2023
AFCA is required to make adjustments to our compensation caps and monetary limits every three years in line with CPI/ wage indexation, as required by ASIC Regulatory Guide 267 and the AFCA Rules.
October 2023 complaints update
28 November 2023
Complainants lodged more than 8,400 complaints with AFCA in October 2023, up 4% from October 2022.
Consultation opens on AFCA’s Approach to determining compensation in complaints involving Financial Advisers and Managed Investment Schemes
06 November 2023
The Australian Financial Complaints Authority is consulting on its draft Approach to determining compensation in complaints involving Financial Advisers and Managed Investment Schemes.
Christmas closure reminder
24 October 2023
AFCA’s offices will be closed over the 2023–24 holiday period from 12pm Friday 22 December 2023 until 9am Tuesday 2 January 2024.
AFCA updates its public Datacube
24 October 2023
AFCA has updated the AFCA Datacube to show complaints data from 1 July 2022 to 30 June 2023.
Life CCC Annual Report 2022–23: Working to ensure a smooth transition to the new Code of Practice
24 October 2023
The Life Insurance Code Compliance Committee (Life CCC) prioritised supporting a smooth transition to the new Code of Practice in 2022-23, according to its Annual Report.
AFCA publishes 2022–23 Annual Review
23 October 2023
AFCA has published its 2022–23 Annual Review, summarising in detail, the significant program of work we completed during the 2022–23 financial year.
AFCA publishes latest edition of its Systemic Issues Insights Report
19 October 2023
As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its Systemic Issues Insights Report.
Swati Dave joins AFCA’s independent board
13 October 2023
The Australian Financial Complaints Authority (AFCA) has welcomed accomplished CEO and non-executive director Swati Dave to its independent board.
