Year published
AFCA updates constitution after Annual General Meeting
21 December 2022
AFCA has updated its constitution to reflect the amendments agreed to by members and the AFCA Board at AFCA’s Annual General Meeting on 24 November 2022.
November complaints update – most complaints received and closed in a single month at AFCA
20 December 2022
In November 2022, AFCA received more than 9,000 complaints, a 51% increase compared to November 2021. This is the highest number of complaints received in a month since AFCA started operations in November 2018.
AFCA launches new Systemic Issues Insights Report
15 December 2022
AFCA has launched a new Systemic Issues Insights Report, sharing recent data and findings from a range of systemic issues cases across the financial services industry.
AFCA Datacube updated
15 December 2022
The AFCA Datacube was recently updated to include complaints data for the period 1 July 2021 to 30 June 2022.
AFCA launches its Reflect Reconciliation Action Plan
14 December 2022
The Australian Financial Complaints Authority (AFCA) has affirmed its commitment to reconciliation with the launch of its Reflect Reconciliation Action Plan (RAP).
October complaints update: 21% increase from September 2022
29 November 2022
AFCA received 8,241 complaints in October 2022, compared to 6,803 complaints in September – a monthly increase of 21%. This was mostly driven by complaints across general insurance and banking and finance.
Update on AFCA Case Management merits assessment and Rule A.8.3
29 November 2022
In April 2022, AFCA introduced a merits assessment to its Case Management stage that identifies unmeritorious complaints before they progress to a Preliminary View or Decision – making the handling of these types of complaints faster, cheaper, and fairer for all parties.
AFCA Annual General Meeting 2022
29 November 2022
AFCA held its Annual General Meeting (AGM) on Thursday 24 November 2022.
New AFCA factsheets: SMSF complaints and family court proceedings
29 November 2022
AFCA has published two new factsheets for financial firms and consumers: self-managed superannuation fund (SMSF) complaints, and family court proceedings.
AFCA publishes floods and storms disaster support page
29 November 2022
AFCA has published a new disaster support page for consumers who have been affected by recent floods and storms across the East Coast of Australia.
