Helping constituents use our service
AFCA helps individuals and small businesses to resolve complaints about financial products and services.
If a constituent contacts you with an unresolved complaint about their financial firm, then AFCA may be able to help.
- Direct the consumer to our website, or share our contact information such as email and phone, or
- Lodge a complaint on their behalf.
Contact us
Telephone: 1800 931 678 (free call)
Email: info@afca.org.au
Mail:
Australian Financial Complaints Authority Limited
GPO Box 3
Melbourne, VIC 3001
Resources and factsheets
- Factsheets – short guides about common complaints and issues
- Brochures – introductory information about AFCA and how we can help, and how to order printed copies
- AFCA Approach documents – a closer look at how AFCA deals with specific types of complaints
- Significant events – up-to-date information for people affected by COVID-19, severe weather and other events
- Accessibility – support available to help people us our service
- Language resources – information about AFCA is available in 20 languages
About AFCA
AFCA helps individuals and small businesses to resolve complaints about financial products and services.
Types of complaints we can consider
We consider a wide range of financial complaints, including credit cards, loans and insurance. However, there are some types of complaints we can’t consider.
Our process and outcomes
AFCA’s process is free, fair and effective. Learn more about how it works and the kind of outcomes AFCA can provide.
