The Australian Financial Complaints Authority (AFCA) is committed to sharing information about our work with the public and improving awareness about our service. An important objective for us is to provide an accessible service for everyone, and consider how we can improve our service and make it easier for people to use. You can access news from AFCA on the links below.

We publish information about events we are conducting. We also engage with a range of community and financial services industry groups and provide a range of information to assist them in dealing with AFCA.

AFCA media releases and news

We publish a range of news, including:

Subscribe to media and news alerts from AFCA

We send out information about media and other news and events via email. You can subscribe to our mailing list to receive these alerts here.

Subscribe to AFCA news alerts


View our 2018 events calendar.


View our recent webcasts.

Community outreach

AFCA undertakes a range of community programs and events. You can find out more about this on the following links:

Information for community and industry groups

We also publish information for community and industry groups to assist them in dealing with AFCA or referring complaints to us. These groups include:

  • consumers and small business support associations, such as community legal centres, financial counsellors and consumer advocacy groups
  • industry associations
  • government – including Commonwealth and State Senators and Members of Parliament and local government authorities.