The Australian Government has set up a fund to pay consumers and small businesses who had determinations from the Financial Ombudsman Service (FOS) and Credit and Investments Ombudsman (CIO) but never received payment because the financial firm was under external administration, deregistered or wound up.

AFCA will be contacting consumers and small businesses who may be eligible, to confirm their contact details, and get permission to pass these on to the government.

The Australian Government will then contact them with information about the payment scheme.

If you have not been contacted by AFCA by 14 August 2019, but were awarded a determination by FOS or CIO that was not paid, please call 1800 931 678 or email

More information about the fund is available at GrantConnect under grant opportunities (Paying Legacy Unpaid External Dispute Resolution Determination program).