The Australian Financial Complaints Authority (AFCA) provides information to community and industry groups to assist both them and their clients when dealing with us.

We provide information about clients experiencing financial difficulty, and those experiencing family violence and other forms of financial abuse. We also provide information about AFCA complaint resolution strategies, including our processes and approaches, and more.

A full list of our publications is available here. 

  • How to resolve a dispute (coming soon)
  • Guide for dealing with financial difficulty (coming soon)
  • Statement of Financial Position
  • Natural disasters: Are you experiencing financial difficulty? (coming soon)
  • Financial Difficulty series (coming soon)
  • Consumer factsheet on accessibility (coming soon)
  • How AFCA resolves complaints and our Rules (coming soon)
  • AFCA's Rules
  • AFCA's Operational Guidelines