AFCA Scheme Amendment Authorisation

On 19 February 2019, the responsible Minister changed the authorisation conditions for AFCA Limited to operate the AFCA scheme. The new conditions require AFCA to deal with complaints about conduct by financial firms (who are current members of AFCA) dating back to 1 January 2008. This expanded jurisdiction will operate for a period of 12 months from 1 July 2019.

Complaints that come within the expanded jurisdiction will be subject to the remaining provisions of the AFCA Rules.

The AFCA Scheme Amendment Authorisation outlines the new conditions, and to comply with these conditions, AFCA will need to amend its Rules and Operational Guidelines. 

Consultation on Rules amendments

Consultation on the Rules amendments closed on Friday 12 April 2019. Feedback was sought based on the following consultation documents.

Submissions received during the consultation period are published below. 

The feedback received will be considered and appropriate changes made, before the proposed amendments to the Rules are provided to ASIC for review and approval, which may result in further changes. It is anticipated that the relevant amendments to the Rules will be released in June 2019.


Please note: If a submission was marked confidential it will not be published below. If a submission contained specific complaint details or personal contact details they have been redacted for privacy reasons.


AMP Limited

Association of Financial Advisers Pty Ltd

Association of Superannuation Funds of Australia Limited (ASFA)

Australian Banking Association

Australian Finance Group Ltd

Australian Small Business Family Enterprise Ombudsman


Chartered Accountants ANZ

Consumer Action Law Centre

Consumer Credit Legal Service WA

Craig Caulfield (Bank Warriors)

Customer Owned Banking Association

Financial Brokers Association of Australia Limited

Financial Planning Association of Australia

Financial Rights Legal Centre Inc

Jean Lawson

Kenneth Ryan

Legal & Financial Advisory Services

Legal Aid NSW

Legal Aid Queensland

Maurice Blackburn Lawyers

Michael Sanderson

Mortgage & Finance Association of Australia

Prime Support Action Group

SR Group

Stockbrokers and Financial Advisers Association

Victims of Financial Fraud

Westpac Banking Corporation