AFCA is required by legislation and ASIC Regulatory Guide 267 to operate in a way that is accessible, independent, fair, accountable, efficient and effective. This includes undertaking stakeholder consultation on any proposed material changes to our Rules.

Consultation period

The consultation period was from Monday 27 March to Monday 22 May 2023

All submissions and feedback were due on Monday 22 May 2023.

Feedback and submissions

Our consultation was designed with the needs of our stakeholders in mind, so our approach was flexible and accessible.  

There were many ways to provide comment, including through webinars, meetings, our online submission form or written submissions. We received a total of 37 formal written submissions.

Read more

Online using our submission form
Formal submission document such as a PDF
In writing by email to
In writing by post


Stakeholders were able to remain anonymous when making a written submission. However, this meant AFCA was not be able to contact them to discuss their submission.

Stakeholders could also ask for their submissions to be confidential to AFCA. These submissions will not be published on our website.

Please refer to our privacy policy for more information about how we handle personal information.

What's next?

May to September 2023

  • AFCA to consider and respond to consultation submissions and feedback

September 2023

  • AFCA Board submit proposed changes for ASIC approval 

31 December 2023

  • We are aiming for the approval process to be complete (subject to ASIC approval).

1 July 2024

  • New Rules and Operational Guidelines to commence

Read the consultation paper

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