Updated: 26 October 2023

The Australian Securities and Investments Commission (ASIC) has cancelled the Australian financial services licence held by Oztures Trading Pty Ltd, trading as Binance Australia Derivatives (Binance). 

The licence cancellation was in response to a request from Binance. Following the cancellation:

  • with effect from 14 April 2023, clients were not be able to increase derivatives positions or open new positions with Binance;
  • Binance required clients to close any existing derivative positions before 21 April;
  • on 21 April, Binance was to close all open positions held by its clients.

The terms of the cancellation include a provision that Binance continues as a member of Australian Financial Complaints Authority (AFCA) until 8 April 2024. That means it will remain possible to lodge a complaint with AFCA in relation to Binance until AFCA cancels its membership.

If you have a complaint in relation to Binance, you should contact the firm first to have your complaint addressed through its internal dispute-handling process. 

If Binance does not resolve the complaint to your satisfaction, or provide a response within 30 days, you can lodge a complaint with AFCA. AFCA will then consider whether it has jurisdiction to consider the complaint.

For more information, see the ASIC statement.

How to lodge a complaint


Published: 27 April 2023


Media enquiries media@afca.org.au

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The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.

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