AFCA has been advised that Dixon Advisory and Superannuation Services Pty Limited (Dixon) has been placed into Voluntary Administration.
As a result, AFCA has paused progress of all complaints against Dixon.
This is in line with our policy for the handling of complaints involving insolvent firms, including those in Voluntary Administration.
AFCA pauses complaints against insolvent firms because we don’t wish to put people through the complaints process when there may be no prospect of compensation being paid by the firm because of insolvency.
AFCA will review the pause on complaints against Dixon when the outcome of the administration process is known.
Dixon continues to be a member of AFCA. New complaints can still be lodged with AFCA against Dixon. We will register new complaints, but those complaints will also be paused and the pause reviewed when the outcome of the administration process is known.
When a firm enters an insolvency process it is important that any communications or queries about the process are directed to those now responsible for the firm. In the case of Dixon this is currently the administrators, Stephen Longley and Craig Crosbie of PwC Partners. Their contact details are:
Please see AFCA’s factsheet which provides information for people with complaints about insolvent firms.