Last updated: 29 November 2019

The Australian Financial Complaints Authority (AFCA) has received a high volume of complaints regarding services allegedly provided by KP International Group Australia Pty Ltd from consumers who have been unable to withdraw funds from their trading accounts.

KP International Group Australia Pty Ltd advises that an unrelated and unknown entity has fraudulently used its company name, and it denies providing a financial service to the customers.  

AFCA is only able to consider complaints about financial firms that are members of AFCA. Although KP International Group Australia Pty Ltd is currently an AFCA member, it is unclear if the entity used by customers is also an AFCA member.

AFCA has referred the matter to the Australian Securities and Investments Commission (ASIC) given the allegations against an Australian Financial Services (AFS) Licence holder.

AFCA is currently unable to consider these complaints against KP International Group Australia Pty Ltd while ASIC is considering the matter further. 

AFCA encourages any customer with a concern about accessing their trading funds through KP International Group Australia Pty Ltd to delay lodging a complaint until any further information is available. In the meantime we encourage consumers contact their bank or financial institution to protect their account funds.

On 23 October 2019 ASIC released a statement that it had suspended the AFS Licence of KP International Group Australia Pty Ltd.  You can view the media release here.  Please monitor the ASIC website for any media releases relating to this matter and you can also visit our current matters page.


澳大利亚金融投诉局(AFCA)现已收到大量投诉,均有关金箔国际(KP International Group Australia Pty Ltd)所提供的服务,因投诉的消费者都无法从其贸易账户取钱。

金箔国际(KP International Group Australia Pty Ltd)告知,一家并无关系、也不知名的实体,欺诈性地使用了其公司名称。该公司还拒不承认为客户提供了金融服务。

AFCA只能考虑针对AFCA会员的金融公司的投诉。尽管金箔国际(KP International Group Australia Pty Ltd)目前是AFCA会员,但尚不清楚,客户所用的实体是否也是AFCA会员。

鉴于针对一家持有澳大利亚金融服务(AFS)执照公司的这些指称,AFCA已将此事上交给澳大利亚证券和投资委员会(ASIC)。

ASIC正进一步考虑此事期间,AFCA目前无法考虑这些针对金箔国际(KP International Group Australia Pty Ltd)的投诉。

AFCA鼓励凡是对想通过金箔国际(KP International Group Australia Pty Ltd),取用贸易资金而有疑虑者,应暂缓投诉,直到有进一步信息提供时为止。与此同时,我们鼓励消费者联系其银行或金融机构,以保护自己的账户资金。

20191023日,ASIC发布了一纸声明说,已暂时停止了金箔国际(KP International Group Australia Pty Ltd)的AFS执照。你可在此上网:here查阅新闻发布资料。请监测ASIC网站,看有无有关此事的新闻发布。还可访问我们的“当前事务网页”:current matters page.