- Liquidators have been appointed
- Information from ASIC
- The financial firm ceased membership of AFCA on 11 November 2021
- Update on paused complaints
- Lodging a proof of debt
- Making a complaint to AFCA
- Compensation Scheme of Last Resort (CSLR)
- Time limits to complain
- We will keep you updated
- USG联准国际金融集团
Liquidators have been appointed
On 8 July 2020, Peter Paul Krejci & Andrew John Cummins of BRI Ferrier were appointed as administrators of Union Standard International Group Pty Ltd (USG).
On 3 September 2020, they were subsequently appointed Joint and Several Liquidators of the Company.
For further information on the liquidation of USG, please refer to BRI Ferrier’s website.
Information from ASIC
ASIC provides more information on external administration in its insolvency information sheets at www.asic.gov.au/insolvencyinfosheets.
ASIC also advised in its statement of 18 September 2020 that it has cancelled USG’s financial services licence on 14 September 2020 under section 915B of the Corporations Act 2001 (Cth) (Corporations Act).
Although the licence is cancelled, ASIC has used its power under section 915H of the Corporations Act to allow the liquidators to conduct certain necessary activities under the licence until 18 December 2020.
The financial firm ceased membership of AFCA on 11 November 2021
On 11 November 2021, Union Standard International Group Pty Ltd was expelled from AFCA membership.
Update on paused complaints
On 22 June 2023, the Parliament of Australia passed legislation to establish the CSLR. The introduction of a CSLR is an important step forward in consumer protection in Australia, and one that AFCA has long supported.
We will now review complaints against insolvent financial firms and other complaints that have been on pause awaiting the establishment of a CSLR.
AFCA will need to consider a range of questions for each complaint, including whether an open complaint is within our jurisdiction (if this has not been determined already), and whether a complaint broadly falls within the scope of the CSLR, as outlined in the legislation.
What this means for complaints
- AFCA will contact you after reviewing your paused complaint to confirm whether it falls within the broad scope of the CSLR.
- There is no need to do anything in the meantime. You do not need to contact us.
- There are nearly 5,000 complaints currently on pause at AFCA, so this work will take some time to complete.
Read more at afca.org.au/CSLR.
Lodging a proof of debt
If you have an outstanding claim against Union Standard International Group Pty Ltd you can directly engage with the liquidator and lodge a proof of debt with supporting information.
We suggest any consumer with a claim contact the liquidator now and lodge a proof of debt and provide information to support their claim, such as the information already provided to AFCA.
An AFCA determination is not required to lodge a proof of debt.
BRI Ferrier can be contacted as follows:
Level 30, Australia Square, 264 George Street
SYDNEY NSW 2000
Phone: 02 82632300
Email usg@brifnsw.com.au
Making a complaint to AFCA
Consumers who have a complaint about the actions of a current AFCA member can lodge a complaint against the financial firm.
If you want to find out if a particular company is a current AFCA member, you can search on our website or call us on 1800 931 678.
AFCA is an independent dispute resolution service. Our services are free to consumers, and consumers do not need to be represented to lodge or pursue a complaint at AFCA. Consumers can contact AFCA for assistance with submitting a complaint.
Time limits to complain
AFCA can generally only consider your complaint if it is made to AFCA within the earliest of two timeframes, either:
- six years after you first became aware, or ‘should reasonably have become aware’, that you suffered the loss you want to complain about; or
- if you have already complained directly to your financial firm through its internal dispute resolution (IDR) process, within two years of getting a response from your financial firm through that process.
We will keep you updated
AFCA will keep you up to date as we become aware of new information about Union Standard International Group Pty Ltd that may affect complaints.
Please check this webpage regularly.
Any questions?
If you have any questions or want more information about lodging a complaint, please
- call: 1800 931 678
- email: info@afca.org.au
USG联准国际金融集团
已任命清算人
2020年7月8日，BRI Ferrier的Peter Paul Krejci和Andrew John Cummins被任命为Union Standard International Group Pty Ltd（USG）的管理人。
2020年9月3日，他们随后被任命为该公司的连带清算人。
有关USG清算详情，请参考BRI Ferrier的网站。
来自ASIC的信息
ASIC的无力偿债资料单上有外部管理的更多信息：www.asic.gov.au/insolvencyinfosheets。
ASIC还在2020年9月18日的 声明 中说已于2020年9月14日根据2001年联邦公司法第915B条取消USG的金融服务执照。
尽管执照已被取消，ASIC使用公司法第915H条赋予的权力允许清算人截至2020年12月18日仍可从事执照允许的某些必要业务。
金融公司于2021年11月11日终止了在澳大利亚金融投诉局的会员资格
2021年11月11日，Union Standard International Group Pty Ltd被取消了在澳大利亚金融投诉局的会员资格。
暂停审理你的投诉案的最新情况
2023年6月22日，澳大利亚议会通过了 建立CSLR的法案。引入CSLR是推进澳大利亚消费者保护的重要一步，长期以来一直得到AFCA的支持。
现在，我们将重新审视对破产金融机构的投诉及其它因等待建立CSLR而临时被搁置的投诉。
AFCA需要对每个投诉案考虑诸多问题，包括拟议案件是否属于我们的管辖范围（若尚未确定）、该案是否大体落在法规所列的CSLR范围之内。
对你的投诉案意味着什么
重新审视你的被搁置的投诉案之后AFCA会与你联系，确认此案是否大体落在CSLR的范围之内。
在此期间什么都不需要做，你也不需要与我们联系。
目前AFCA暂时搁置了近5,000起投诉案，所以需要花一些时间才能完成这项工作。
详情请浏览：afca.org.au/CSLR。
提交债务证明
如果正在投诉Union Standard International Group Pty Ltd，你可以直接联系清算人并提交债务证明和辅助资料。
我们建议正在投诉的消费者现在就联系清算人并提交债务证明以及支持其诉求的信息 - 比如已经向AFCA提供的信息。
提交债务证明不需要出具AFCA的裁决书。
BRI Ferrier的联系方式是：
Level 30, Australia Square, 264 George Street
SYDNEY NSW 2000
电话: 02 82632300
向AFCA投诉
消费者可以对目前是AFCA会员的金融机构提出投诉。
如果你要查询某家公司目前是否是AFCA的会员，你可以搜索我们的网站或拨打我们的电话1800 931 678。
AFCA是一家独立的纠纷化解机构。我们的服务对消费者来说是免费的。消费者不需要找代表向AFCA递交或讨论投诉问题。消费者可以联系AFCA寻求递交投诉的协助。
投诉时间限制
AFCA通常只能在以下期限内（以最近期限为准）受理你的投诉：
- 最初意识到或“合理地意识到”你要投诉的损失问题之后6年内；或
- 如果你已经通过内部纠纷化解流程向金融机构直接投诉，在得到金融机构答复后2年内。
我们会随时向你通报情况
一有可能会影响到你投诉问题的Union Standard International Group Pty Ltd方面的消息AFCA就会向你通报。
请经常查看本网页的信息。
有问题？
如果你有任何问题或要了解投诉的更多信息，请和我们联系：
- 电话：1800 931 678
- 电邮： info@afca.org.au
