New Consumer Portal

AFCA has launched a new consumer portal to provide complainants and their representatives a modern and intuitive way to submit and track their complaint throughout the AFCA process.

Learn more

Training resources

AFCA has published short video tutorials about key features and functions of the new consumer portal, as well as a range of how to guides.

Read more

Consumer advocates play an important role at AFCA, representing people throughout their complaint, and providing referrals to individuals who can advocate on their own behalf.

The following list is a shortcut to useful resources:

For a full list of publications, information about AFCA’s complaint resolution strategies, our processes and approaches, visit the Publications page.

Useful forms and links

Supporting people impacted by domestic violence

Consumer advocates play an important role by referring people to AFCA or by providing representation throughout the complaints process. AFCA has information for consumer advocates whose clients have experienced financial abuse as a result of domestic violence.

Find out more

Information for mental health advocates

Consumer advocates and mental health service professionals play an important role by referring people to AFCA or by providing representation throughout the complaints process. AFCA has information for consumer advocates supporting clients with a mental health condition.

Find out more

Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.