Year published

12 MAR 24
AFCA publishes latest edition of its Systemic Issues Insights Report
As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its Systemic Issues Insights Report.
05 MAR 24
Material changes to AFCA scheme approved by ASIC
ASIC has formally approved material changes to the AFCA scheme following the consultation on changes to AFCA’s Rules and Operational Guidelines in 2023. AFCA has now published its Consultation Response outlining how it responded to formal submissions and stakeholder feedback. All non-confidential submissions were published in 2023.
27 FEB 24
Government announces CSLR Chair and changes to AFCA authorisation

The Australian Financial Complaints Authority (AFCA) acknowledges yesterday’s

21 FEB 24
Opening statement – Inquiry into insurers’ responses to 2022 major floods claims
Justin Untersteiner, Chief Operating Officer of the Australian Financial Complaints Authority (AFCA), made the following opening statement to the Inquiry into insurers’ responses to 2022 major floods claims, on 21 February 2024.
15 FEB 24
AFCA publishes ‘lead decision’ to aid progress of Dixon cases
AFCA has published a “lead decision” that will assist decision making in the more than 1,900 Dixon Advisory and Superannuation Services (Dixon) complaints it has received to date.
19 JAN 24
AFCA documents approach to determining compensation in complaints against Financial Advice Firms where the RE of a MIS has become insolvent
AFCA has published its Approach to determining compensation in complaints against Financial Advice Firms where the Responsible Entity (RE) of a Managed Investment Scheme (MIS) has become insolvent.
15 JAN 24
AFCA issues its Approach to Lending to Small Business
The Australian Financial Complaints Authority (AFCA) has published its Lending to Small Business Approach (formally Appropriate Lending to Small Business Approach), which provides guidance for financial firms and small businesses about how it considers these complaints.
08 JAN 24
AFCA’s compensation caps and monetary limits adjusted
The Australian Financial Complaints Authority (AFCA) has adjusted its monetary limits and compensation caps for complaints.
19 DEC 23
AFCA activates significant event response plan following Cyclone Jasper
The Australian Financial Complaints Authority sends its condolences to the Far North Queensland communities and all those impacted by Cyclone Jasper. 
15 DEC 23
AFCA progresses governance models for Forward-Looking Review Mechanism and Approach Consultations
AFCA progresses governance models for the Independent Review focusing on recommendations 9 and 11.
15 DEC 23
AFCA issues its Approach to Responsible Lending
The Australian Financial Complaints Authority (AFCA) has published its Responsible Lending Approach, documenting for financial firms and consumers the way it considers complaints in this area.
13 DEC 23
Article: Reflecting on the first five years of AFCA
David Locke, Chief Ombudsman and Chief Executive Officer of AFCA, reflects on its first five years and the path ahead.
Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.