Year published

09 SEP 22
AFCA delegates to present at FCAN Conference 2022
The Australian Financial Complaints Authority (AFCA) Deputy Chief Ombudsman Dr June Smith will present an AFCA update at the Financial Counsellors’ Association of NSW (FCAN) Conference on 15 September.
01 SEP 22
Complaints paused due to firm insolvency
As at 1 September , the Australian Financial Complaints Authority had 4,464 open complaints involving 50 financial firms impacted by insolvency.
05 AUG 22
AFCA updates Current Matter on Dixon Advisory and Superannuation Services
AFCA has updated its Current Matter about Dixon Advisory and Superannuation Services.
28 JUL 22
AFCA hosting ANZOA “Meeting of the Minds” conference
The Australian Financial Complaints Authority (AFCA) is hosting the Australian and New Zealand Ombudsman Association’s (ANZOA) “Meeting of the Minds” conference at its Melbourne office on 28-29 July. 
25 JUL 22
AFCA updates Independent Review dashboard
AFCA has updated its Independent Review dashboard to include information about how it has commenced or progressed work on 10 of the 14 recommendations.
11 JUL 22
AFCA spreads flexible parental leave over two years

The ability to spread parental leave over two years and the introduction of gender affirmation leave are among new benefits Australia’s national financial ombudsman service has announced

06 JUL 22
Natalie Cameron named Lead Ombudsman, Banking and Finance
The Australian Financial Complaints Authority (AFCA) has announced the appointment of Natalie Cameron as its new Lead Ombudsman for Banking and Finance.
10 JUN 22
Complaints paused due to firm insolvency
As at 1 June 2022, the Australian Financial Complaints Authority had 2,447 open complaints involving 44 financial firms impacted by insolvency.
09 JUN 22
AFCA has now received over 1,200 complaints against ACBF/Youpla
The Australian Financial Complaints Authority (AFCA) has now received more than 1,200 complaints about four Aboriginal Community Benefit Fund (ACBF) companies, also known as the Youpla group, since AFCA began operating in 2018. The complaints are about unconscionable practices in the sales of funeral expense policies to First Nations consumers.
01 JUN 22
AFCA makes latest update to its public Datacube

The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and c

Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.