Year published

10 JUN 22
Complaints paused due to firm insolvency
As at 1 June 2022, the Australian Financial Complaints Authority had 2,447 open complaints involving 44 financial firms impacted by insolvency.
09 JUN 22
AFCA has now received over 1,000 complaints against ACBF/Youpla
The Australian Financial Complaints Authority (AFCA) has now received more than 1,000 complaints about four Aboriginal Community Benefit Fund (ACBF) companies, also known as the Youpla group, since AFCA began operating in 2018. The complaints are about unconscionable practices in the sales of funeral expense policies to First Nations consumers.
01 JUN 22
AFCA makes latest update to its public Datacube

The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and c

11 MAY 22
AFCA publishes Fairness Jurisdiction Project outcomes report
AFCA has published a new report which summarises work undertaken to ensure AFCA’s Fairness jurisdiction is well understood by stakeholders, that it is applied consistently and independently, and in a way that is fair for members and complainants.
29 APR 22
AFCA releases response to Independent Review 
AFCA has released new information on its response to the Independent Review and how it has already commenced or progressed work on 9 of the 14 recommendations. This includes the new AFCA funding model, modernising technology to enhance timeliness, efficiency, and transparency, and completing a significant component of its fairness jurisdiction project.  
22 APR 22
Complaints against ACBF/Youpla now above 700

The Australian Financial Complaints Authority (AFCA) has now received more than 700 complaints about four Aboriginal Community Benefit Fund (ACBF) companies, also known as the Youpla grou

20 APR 22
$500,000 in payments a year on from Cyclone Seroja

A year since Cyclone Seroja hit regions in Western Australia, complaints to the Australian Financial Complaints Authority (AFCA) have resulted in payments to consumers of just over $500,0

06 APR 22
AFCA updates Operational Guidelines
The Australian Financial Complaints Authority (AFCA) has updated its Operational Guidelines.
03 MAR 22
AFCA support for consumers and members impacted by the NSW and QLD floods and storms
The Australian Financial Complaints Authority (AFCA) sends its condolences to the communities impacted by the devastating floods and storms in Queensland and New South Wales.
15 DEC 21
Two AFCA teams named finalists in dispute resolution awards
Two teams from the Australian Financial Complaints Authority (AFCA) – spanning the range of ways it helps consumers and financial firms resolve disputes – have been named as finalists in the Australian ADR Awards.
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