Year published

15 DEC 21
Two AFCA teams named finalists in dispute resolution awards
Two teams from the Australian Financial Complaints Authority (AFCA) – spanning the range of ways it helps consumers and financial firms resolve disputes – have been named as finalists in the Australian ADR Awards.
21 OCT 21
AFCA to consult on approach to categorising complaints about financial advice and financial products
With the forthcoming release of the draft Compensation Scheme of Last Resort (CSLR) legislation and in our regular discussions with the advice sector, AFCA has noted the currently proposed scope of the CSLR treats complaints about losses arising from the sale, distribution and operation of managed investment schemes and financial products and the provision of financial advice differently. 
07 OCT 21
AFCA Datacube updated with latest complaint statistics
The Australian Financial Complaints Authority (AFCA) has updated its online comparative reporting tool, the AFCA Datacube, to include information about financial complaints lodged from 1 July 2020 to 30 June 2021.
07 OCT 21
AFCA releases 2020–21 Annual Review
The 2020–21 AFCA Annual Review is now available.
29 SEP 21
AFCA updates processes to align with ASIC Regulatory Guide 271
The Australian Financial Complaints Authority (AFCA) has updated its processes to align with ASIC Regulatory Guide 271 Internal Dispute Resolution (RG 271).
29 SEP 21
AFCA updates Operational Guidelines
The Australian Financial Complaints Authority (AFCA) has updated its Operational Guidelines.
27 SEP 21
Advisers’ code of ethics offers a wider opportunity
The Code of Ethics for financial advisers is not all about catching out bad players, or about trading profit for “doing good”, says Australian Financial Complaints Authority (AFCA) Deputy Chief Ombudsman June Smith.
02 AUG 21
AFCA outlines latest efficiency measures
A pilot project aimed at identifying complaints without merit earlier in its process is among the initiatives the Australian Financial Complaints Authority (AFCA) has under way to support efficient and timely handling of the 70,000 complaints it receives annually.
30 JUN 21
Debt management firms become AFCA members
Under new government regulations certain debt management services are now prescribed as a type of credit activity for the purposes of the National Consumer Credit Protection Act 2009.
21 JUN 21
Why do clients complain about good advisers?
AFCA Investment and Advice Ombudsman Nicolas Crowhurst explains why even the best professionals receive complaints from time to time, and what advisers can do next if they receive a complaint. Originally published by AdviserVoice.
Sorry, we’re currently offline.

Would you like to end your chat with AFCA?

Please bear in mind that your conversation will not be saved.

AFCA chat service terms and conditions

Welcome to our live chat help service.

Please be advised we cannot provide you with financial or legal advice. However, we may be able to refer you to a community legal centre or financial counselling service if you need help.

Our live chat is operated by Genesys Cloud on behalf of AFCA. Any personal information provided in this chat will be captured by both organisations in accordance with their privacy policies, available at www.afca.org.au/privacy and www.genesys.com/company/legal/privacy-policy

Offline

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Please enter your details to start your chat with an AFCA representative.

Please enter your name
Please enter a valid email address
Please enter a valid phone number

We provide consumers and small businesses with fair, free and independent dispute resolution for financial complaints.

Welcome to our live chat help service.

An agent should be with you shortly.