Year published

07 OCT 21
AFCA Datacube updated with latest complaint statistics
The Australian Financial Complaints Authority (AFCA) has updated its online comparative reporting tool, the AFCA Datacube, to include information about financial complaints lodged from 1 July 2020 to 30 June 2021.
07 OCT 21
AFCA releases 2020–21 Annual Review
The 2020–21 AFCA Annual Review is now available.
29 SEP 21
AFCA updates processes to align with ASIC Regulatory Guide 271
The Australian Financial Complaints Authority (AFCA) has updated its processes to align with ASIC Regulatory Guide 271 Internal Dispute Resolution (RG 271).
29 SEP 21
AFCA updates Operational Guidelines
The Australian Financial Complaints Authority (AFCA) has updated its Operational Guidelines.
27 SEP 21
Advisers’ code of ethics offers a wider opportunity
The Code of Ethics for financial advisers is not all about catching out bad players, or about trading profit for “doing good”, says Australian Financial Complaints Authority (AFCA) Deputy Chief Ombudsman June Smith.
02 AUG 21
AFCA outlines latest efficiency measures
A pilot project aimed at identifying complaints without merit earlier in its process is among the initiatives the Australian Financial Complaints Authority (AFCA) has under way to support efficient and timely handling of the 70,000 complaints it receives annually.
30 JUN 21
Debt management firms become AFCA members
Under new government regulations certain debt management services are now prescribed as a type of credit activity for the purposes of the National Consumer Credit Protection Act 2009.
21 JUN 21
Why do clients complain about good advisers?
AFCA Investment and Advice Ombudsman Nicolas Crowhurst explains why even the best professionals receive complaints from time to time, and what advisers can do next if they receive a complaint. Originally published by AdviserVoice.
31 MAY 21
AFCA publishes details of non-compliant members
The Australian Financial Complaints Authority has today published the details of five financial firms who have failed to pay their AFCA membership levy and/or other fees. These financial firms and authorised credit representatives have been expelled from membership of AFCA.
29 MAR 21
AFCA publishes details of non-compliant members

The Australian Financial Complaints Authority has today published the details of 34 financial firms who have failed to pay their AFCA membership levy and/or other fees.

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