27 MAR 20
Statement on Sterling complaints
The Australian Financial Complaints Authority (AFCA) has received a number of complaints about the Sterling Group of companies.
06 MAR 20
Coronavirus disease (COVID-19) outbreak information

Australian Financial Complaints Authority (AFCA) has received a small number of complaints about the denial of travel insurance claims that relate to coronavirus (COVID-19).

20 FEB 20
AFCA 2020 member forums
AFCA member forums are an opportunity for the financial industry to come together and hear the latest complaint statistics and trends, ...
30 JAN 20
AFCA supports the current exemption for claims handling in insurance cases being removed, so it is treated as a 'financial service'

The Australian Financial Complaints Authority (AFCA) has welcomed the opportunity to make a submission on the implementation of Recommendation 4.8 from the financial services Royal Commis

30 DEC 19
AFCA's statement regarding the release of Compensation Scheme of Last Resort discussion paper

Following the release of the public discussion paper on establishing a Compensation Scheme of Last Resort, AFCA reconfirms its strong support for creating an industry-funded scheme of las

18 SEP 19
AFCA makes submissions to two ASIC consultations

The Australian Financial Complaints Authority (AFCA) has made submissions in response to ASIC consultations, as part of AFCA’s commitment to be a fair, ethical and trusted service that in

12 SEP 19
AFCA launches national Financial Fairness Roadshow

The Australian Financial Complaints Authority (AFCA) will hit the road from Monday 23 September to offer free Financial Fairness Checks for people across Australia and raise awareness of

11 SEP 19
AFCA updates Rules to name financial firms

The Australian Financial Complaints Authority (AFCA) Rules and Operational Guidelines have been updated and published on the AFCA website. 

07 SEP 19
NSW and QLD bushfires significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the NSW and QLD bushfires being declared a catastrophe on 7 September 2019

02 SEP 19
29 financial firms breach AFCA member requirements

The Australian Financial Complaints Authority has today named 29 financial firms who have failed to pay complaint-related charges, breaching AFCA membership requirements.