Updated: 22 March 2021

The Australian Financial Complaints Authority (AFCA) has updated its online comparative reporting tool, the AFCA Datacube, to include information about financial complaints lodged from 1 July to 31 December 2020. 

The free online tool enables users to see how financial firms responded to complaints brought to AFCA.  

It includes information about the number of complaints received, how long firms took to resolve complaints, and whether the financial firm responded to the complaint during the referral stage. 

Visit the AFCA Datacube for more.

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