The Australian Financial Complaints Authority (AFCA) has received a high volume of complaints regarding services allegedly provided by Forex Financial Services from consumers who have been unable to withdraw funds via the online trading website.
Forex Financial Services advises that an unrelated operation being conducted through an online trading website has fraudulently used its company name and Australian licence details, and it denies providing a financial service to the customers.
AFCA is only able to consider complaints about financial firms that are members of AFCA. Although Forex Financial Services is currently an AFCA member, it is unclear if the entity used by customers to invest funds is also an AFCA member.
AFCA has referred the matter to the Australian Securities and Investments Commission (ASIC) given the allegations against an Australian Financial Services Licence holder.
AFCA is currently unable to consider these complaints against Forex Financial Services while ASIC is reviewing this matter.
AFCA encourages any customer with a concern about accessing their trading funds through Forex Financial Services to delay lodging a complaint until ASIC has completed its review.
For updates please visit our current matters page.
澳大利亚金融投诉局（AFCA）根据有关对外汇金融服务（Forex Financial Services）的投诉提出议题
澳大利亚金融投诉局（AFCA）收到大量的投诉是关于据称由外汇金融服务（Forex Financial Services）所提供的服务，这些投诉是由无法通过在线交易网站收回他们资金的客户提供的。
Forex Financial Services表明与其无关的在线交易网站进行的操作，以欺诈手段使用他们公司名称和他们澳大利亚许可证详细信息，并否认向客户提供金融服务。
AFCA只受理对AFCA成员的金融公司的有关投诉。虽然Forex Financial Services目前是AFCA成员，但不清楚客户用于投资的实体是否也是AFCA成员。
鉴于是针对澳大利亚金融服务持照公司的指控，AFCA已将此事项提交给澳大利亚证券和投资委员会（ASIC）。
在ASIC审核此事期间，AFCA目前无法受理针对Forex Financial Services的这些投诉。
AFCA鼓励任何对于通过Forex Financial Services交易资金存在疑虑的客户推迟递交投诉申请，直到ASIC完成对其的审核。
Published: 16 August 2019
Media enquiries media@afca.org.au
About AFCA
The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.
