The 2020–21 AFCA Annual Review is now available.  

We are very proud of all that AFCA achieved as an organisation in 2020–21, as we continued to deliver on our strategy in the face of a challenging environment.  

The AFCA 2020–21 Annual Review showcases the work we have done over the past year. 

This work includes strategic initiatives to build a strong foundation for success, along with achieving resolutions for almost 74,000 complaints between 1 July 2020 and 30 June 2021.  

Included in the Annual Review is AFCA’s General Purpose Financial Report 2021.  

Read the 2020–21 AFCA Annual Review here.