The 2020–21 AFCA Annual Review is now available.  

We are very proud of all that AFCA achieved as an organisation in 2020–21, as we continued to deliver on our strategy in the face of a challenging environment.  

The AFCA 2020–21 Annual Review showcases the work we have done over the past year. 

This work includes strategic initiatives to build a strong foundation for success, along with achieving resolutions for almost 74,000 complaints between 1 July 2020 and 30 June 2021.  

Included in the Annual Review is AFCA’s General Purpose Financial Report 2021.  

Read the 2020–21 AFCA Annual Review here.

Published: 7 October 2021

Media enquiries media@afca.org.au

About AFCA

The Australian Financial Complaints Authority (AFCA) is a non-government ombudsman service providing free, fair and independent help with financial disputes. It is a one-stop-shop for consumers and small businesses who have a dispute with their financial firm, over things such as banking, credit, insurance, advice, investments or superannuation. Where an agreement cannot be reached between parties, AFCA can issue decisions that are binding on financial firms.