11 September 2019

The Australian Financial Complaints Authority (AFCA) Rules and Operational Guidelines have been updated and published on the AFCA website. 

The updates to the Rules allow AFCA to name financial firms in determinations that are issued and published from 1 October 2019. The Operational Guidelines explain in more detail how AFCA will apply the Rules. 

AFCA’s governing Rules have been approved by ASIC in accordance with the requirements of the Corporations Act 2001 (Cth) and are explained in more detail in its Operational Guidelines.

Since coming into effect on 1 November 2018, AFCA has made several important changes to its Rules including expanding its jurisdiction to include complaints against financial firms involving conduct dating back to 1 January 2008.

More information: