The General Insurance Code Governance Committee has published a new report, Living the Code: Embedding Code obligations in compliance frameworks.
The Australian Financial Complaints Authority (AFCA) has made changes to its rules which will affect how it deals with complaints from small business owners regarding certain COVID-19 rel
On 5 May 2020, the Code Governance Committee (CGC) published its annual report on the Australian General Insurance Industry.
On 21 April 2020, AFCA released a new factsheet about income protection benefits in superannuation to answer consumers' frequently asked questions.
AFCA and its predecessors have been strong supporters of a compensation scheme of last resort (Compensation Scheme).
Australian Financial Complaints Authority (AFCA) has received a small number of complaints about the denial of travel insurance claims that relate to coronavirus (COVID-19).
AFCA supports the current exemption for claims handling in insurance cases being removed, so it is treated as a 'financial service'
The Australian Financial Complaints Authority (AFCA) has welcomed the opportunity to make a submission on the implementation of Recommendation 4.8 from the financial services Royal Commis
Following the release of the public discussion paper on establishing a Compensation Scheme of Last Resort, AFCA reconfirms its strong support for creating an industry-funded scheme of las
The Australian Financial Complaints Authority (AFCA) has made submissions in response to ASIC consultations, as part of AFCA’s commitment to be a fair, ethical and trusted service that in