AFCA updates Current Matter on Dixon Advisory and Superannuation ServicesAFCA has updated its Current Matter about Dixon Advisory and Superannuation Services.
AFCA hosting ANZOA “Meeting of the Minds” conferenceThe Australian Financial Complaints Authority (AFCA) is hosting the Australian and New Zealand Ombudsman Association’s (ANZOA) “Meeting of the Minds” conference at its Melbourne office on 28-29 July.
AFCA updates Independent Review dashboardAFCA has updated its Independent Review dashboard to include information about how it has commenced or progressed work on 10 of the 14 recommendations.
AFCA spreads flexible parental leave over two years
The ability to spread parental leave over two years and the introduction of gender affirmation leave are among new benefits Australia’s national financial ombudsman service has announced
Natalie Cameron named Lead Ombudsman, Banking and FinanceThe Australian Financial Complaints Authority (AFCA) has announced the appointment of Natalie Cameron as its new Lead Ombudsman for Banking and Finance.
Complaints paused due to firm insolvencyAs at 1 June 2022, the Australian Financial Complaints Authority had 2,447 open complaints involving 44 financial firms impacted by insolvency.
AFCA has now received over 1,200 complaints against ACBF/YouplaThe Australian Financial Complaints Authority (AFCA) has now received more than 1,200 complaints about four Aboriginal Community Benefit Fund (ACBF) companies, also known as the Youpla group, since AFCA began operating in 2018. The complaints are about unconscionable practices in the sales of funeral expense policies to First Nations consumers.
AFCA makes latest update to its public Datacube
The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and c