Year published

16 NOV 23
Chief Ombudsman’s Address AFCA Member Forums
Welcome, again, to our Member Forum. Over the next two days, you will hear from our senior leaders and decision makers across our different product areas about the complaints we’re seeing and the emerging issues that we, together, will need to address in the near future. Whether you choose to attend one or all sessions, I hope you find the information and discussions useful. 
13 NOV 23
​​AFCA named finalist in Australian HR Institute’s Most Inclusive Workplace award​
The Australian Financial Complaints Authority (AFCA) has been announced as a finalist for the Australian HR Institute’s (AHRI) award for Most Inclusive Workplace.
06 NOV 23
Consultation opens on AFCA’s Approach to determining compensation in complaints involving Financial Advisers and Managed Investment Schemes
The Australian Financial Complaints Authority is consulting on its draft Approach to determining compensation in complaints involving Financial Advisers and Managed Investment Schemes.
24 OCT 23
​​AFCA updates its public Datacube​
AFCA has updated the AFCA Datacube to show complaints data from 1 July 2022 to 30 June 2023.
23 OCT 23
AFCA publishes 2022–23 Annual Review
AFCA has published its 2022–23 Annual Review, summarising in detail, the significant program of work it completed during the 2022–23 financial year.
19 OCT 23
AFCA publishes latest edition of its Systemic Issues Insights Report 
As part of AFCA’s commitment to transparency and sharing key systemic issues insights with consumers, members and stakeholders, AFCA has published the latest edition of its Systemic Issues Insights Report.  
21 SEP 23
​​AFCA introduces flexible public holiday leave and Women’s Health Leave​
The option to take public holidays flexibly and the introduction of women’s health leave are among new benefits the Australian Financial Complaints Authority (AFCA) has introduced in its enhanced leave policy.
11 SEP 23
​​AFCA named Employer of Choice in Australian HR Awards​
The Australian Financial Complaints Authority (AFCA) has been named Employer of Choice, Public Sector and NFP, at the Australian HR Awards 2023.
17 AUG 23
Consultation opens on AFCA’s new Appropriate Lending to Small Business Approach
Consultation is now open on the Australian Financial Complaints Authority’s proposed new Appropriate Lending to Small Business Approach.
04 AUG 23
​​AFCA recognised as a Bronze Employer in the Australian Workplace Equality Index (AWEI)​
The Australian Financial Complaints Authority (AFCA) is proud to have been awarded Bronze Tier Status in the Australian Workplace Equality Index (AWEI).
31 JUL 23
Consultation opens on AFCA's new Responsible Lending Approach
Consultation is now open on the Australian Financial Complaints Authority’s proposed new Responsible Lending Approach.
13 JUL 23
​​AFCA publishes new Approach to motor vehicle total loss complaints​
AFCA has published its new Approach to motor vehicle total loss complaints. 
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