Year published

17 OCT 22
AFCA releases 2021–22 Annual Review
We are proud to present this year’s Annual Review, which highlights all AFCA has achieved in the 2021–22 financial year.
09 SEP 22
AFCA delegates to present at FCAN Conference 2022
The Australian Financial Complaints Authority (AFCA) Deputy Chief Ombudsman Dr June Smith will present an AFCA update at the Financial Counsellors’ Association of NSW (FCAN) Conference on 15 September.
01 SEP 22
Complaints paused due to firm insolvency
As at 1 October, the Australian Financial Complaints Authority had 4,609 open complaints involving 52 financial firms impacted by insolvency.
05 AUG 22
AFCA updates Current Matter on Dixon Advisory and Superannuation Services
AFCA has updated its Current Matter about Dixon Advisory and Superannuation Services.
28 JUL 22
AFCA hosting ANZOA “Meeting of the Minds” conference
The Australian Financial Complaints Authority (AFCA) is hosting the Australian and New Zealand Ombudsman Association’s (ANZOA) “Meeting of the Minds” conference at its Melbourne office on 28-29 July. 
25 JUL 22
AFCA updates Independent Review dashboard
AFCA has updated its Independent Review dashboard to include information about how it has commenced or progressed work on 10 of the 14 recommendations.
11 JUL 22
AFCA spreads flexible parental leave over two years
The ability to spread parental leave over two years and the introduction of gender affirmation leave are among new benefits Australia’s national financial ombudsman service has announced in a new leave policy.
06 JUL 22
Natalie Cameron named Lead Ombudsman, Banking and Finance
The Australian Financial Complaints Authority (AFCA) has announced the appointment of Natalie Cameron as its new Lead Ombudsman for Banking and Finance.
10 JUN 22
Complaints paused due to firm insolvency
As at 1 June 2022, the Australian Financial Complaints Authority had 2,447 open complaints involving 44 financial firms impacted by insolvency.
09 JUN 22
AFCA has now received over 1,200 complaints against ACBF/Youpla
The Australian Financial Complaints Authority (AFCA) has now received more than 1,200 complaints about four Aboriginal Community Benefit Fund (ACBF) companies, also known as the Youpla group, since AFCA began operating in 2018. The complaints are about unconscionable practices in the sales of funeral expense policies to First Nations consumers.
01 JUN 22
AFCA makes latest update to its public Datacube
The Australian Financial Complaints Authority (AFCA) has completed its six-monthly update of the AFCA Datacube, which makes data on complaints publicly accessible to financial firms and consumers. 
11 MAY 22
AFCA publishes Fairness Jurisdiction Project outcomes report
AFCA has published a new report which summarises work undertaken to ensure AFCA’s Fairness jurisdiction is well understood by stakeholders, that it is applied consistently and independently, and in a way that is fair for members and complainants.
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