16 AUG 19
AFCA raises issues based on complaints about Forex Financial Services

The Australian Financial Complaints Authority (AFCA) has received a high volume of complaints regarding services allegedly provided by Forex Financial Services from consumers who have bee

05 JUL 19
Notice regarding appointment of AFCA's external auditor

Australian Financial Complaints Authority Limited (AFCAL) was incorporated on 17 July 2017.

28 JUN 19
Changes to superannuation

The Government has announced new legislation to safeguard Australians’ superannuation savings from excessive fees, unnecessary insurance and the costs of inadvertently holding multiple su

26 MAR 19
AFCA meets with flood-affected Townsville community to offer financial dispute assistance

Australian Financial Complaints Authority (AFCA) was in Townsville again today to meet with those affected by the recent Townsville floods.

12 MAR 19
Bunyip bushfires significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Bunyip bushfires being declared a catastrophe on 9 March 2019 by the I

07 MAR 19
AFCA submission to the Senate Inquiry into the resolution of disputes with financial service providers within the justice system

On 4 March 2019, the Australian Financial Complaints Authority made a submission to the Senate Inquiry into the resolution of disputes with financial service providers within the justice

20 FEB 19
AFCA to accept legacy financial complaints from 1 July 2019

The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government’s announcement to extend AFCA’s remit to review eligible financial complaints dating back to 1 January

05 FEB 19
AFCA's response to the Royal Commission Final Report

AFCA has released a media release regarding our

05 FEB 19
Townsville floods significant event response

The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the Townsville Inundation (floods) being declared a catastrophe on 4 Febru

05 FEB 19
Flood and Insurance Issues

If you're a consumer or small business and have insurance issues, you can lodge a complaint with us if you are not satisfied with the progress or outcome of the insurance claim.

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