Year published
AFCA releases new income protection benefits in superannuation factsheet
On 21 April 2020, AFCA released a new factsheet about income protection benefits in superannuation to answer consumers' frequently asked questions.
AFCA pauses complaints against insolvent financial firms
AFCA and its predecessors have been strong supporters of a compensation scheme of last resort (Compensation Scheme).
Statement on Sterling complaints
The Australian Financial Complaints Authority (AFCA) has received a number of complaints about the Sterling Group of companies.Coronavirus disease (COVID-19) outbreak information
Australian Financial Complaints Authority (AFCA) has received a small number of complaints about the denial of travel insurance claims that relate to coronavirus (COVID-19).
AFCA supports the current exemption for claims handling in insurance cases being removed, so it is treated as a 'financial service'
The Australian Financial Complaints Authority (AFCA) has welcomed the opportunity to make a submission on the implementation of Recommendation 4.8 from the financial services Royal Commis
AFCA's statement regarding the release of Compensation Scheme of Last Resort discussion paper
Following the release of the public discussion paper on establishing a Compensation Scheme of Last Resort, AFCA reconfirms its strong support for creating an industry-funded scheme of las
AFCA makes submissions to two ASIC consultations
The Australian Financial Complaints Authority (AFCA) has made submissions in response to ASIC consultations, as part of AFCA’s commitment to be a fair, ethical and trusted service that in
AFCA launches national Financial Fairness Roadshow
The Australian Financial Complaints Authority (AFCA) will hit the road from Monday 23 September to offer free Financial Fairness Checks for people across Australia and raise awareness of
AFCA updates Rules to name financial firms
The Australian Financial Complaints Authority (AFCA) Rules and Operational Guidelines have been updated and published on the AFCA website.
NSW and QLD bushfires significant event response
The Australian Financial Complaints Authority (AFCA) has activated its significant event response plan following the NSW and QLD bushfires being declared a catastrophe on 7 September 2019
29 financial firms breach AFCA member requirements
The Australian Financial Complaints Authority has today named 29 financial firms who have failed to pay complaint-related charges, breaching AFCA membership requirements.
AFCA raises issues based on complaints about Forex Financial Services
The Australian Financial Complaints Authority (AFCA) has received a high volume of complaints regarding services allegedly provided by Forex Financial Services from consumers who have bee