Record 97,000 complaints taken to AFCA in 2022-23

Consumers in dispute with financial firms lodged a record 96,987 complaints with the Australian Financial Complaints Authority (AFCA) in the past 12 months, an unprecedented rise of 34 per cent on the previous financial year.  

AFCA reaffirms support of the Voice to Parliament

The Australian Financial Complaints Authority (AFCA) has reaffirmed its support of Australia’s First Nations people in their call for a constitutionally enshrined First Nations Voice.

Consumers sent 17,000 complaints to AFCA during pandemic

Consumers took more than 17,000 complaints to the Australian Financial Complaints Authority because of the impact of the COVID-19 pandemic on their banking, insurance and other financial services, AFCA reported after the World Health Organisation (WHO) declared an end to the global emergency. 

Shail Singh named AFCA’s Lead Ombudsman, Investments and Advice

The Australian Financial Complaints Authority (AFCA) has appointed Shail Singh as its new Lead Ombudsman, Investments and Advice.

Gerard Brody joins AFCA's independent board

The Australian Financial Complaints Authority (AFCA) today announced the appointment of the former chief executive of the Consumer Action Law Centre, Gerard Brody, to its independent board. His appointment is for three years, effective 4 May 2023.

AFCA named one of Australia’s best places to work

The Australian Financial Complaints Authority (AFCA) has been named as one of the top 5 best places to work in Australia’s financial services sector in a prestigious national ranking.

AFCA reappoints Chief Ombudsman, as compensation passes $1 billion

The Australian Financial Complaints Authority’s (AFCA) Board of Directors today announced the re-appointment of David Locke as Chief Ombudsman and Chief Executive Officer for a second five-year term.

AFCA welcomes investment in anti-scam technology

The Australian Financial Complaints Authority (AFCA) welcomes news of a partnership between Telstra and the Commonwealth Bank of Australia to tackle scams.

AFCA opens consultation on proposed Rules changes

The Australian Financial Complaints Authority is opening public consultation on proposed changes to the rules that govern its work helping consumers and financial firms to resolve complaints.

AFCA welcomes latest initiative on scams

The Australian Financial Complaints Authority (AFCA) has welcomed the latest initiative from a major bank aimed at protecting customers from potential scams.