25 FEB 19
AFCA welcomes recommendations from senate inquiry into credit and hardship

The Australian Financial Complaints Authority (AFCA) has welcomed recommendations from the Senate Inquiry into credit and financial services targeted at Australians at risk of financial h

20 FEB 19
AFCA to accept legacy financial complaints from 1 July 2019

The Australian Financial Complaints Authority (AFCA) warmly welcomes the Government’s announcement to extend AFCA’s remit to review eligible financial complaints dating back to 1 January

07 FEB 19
AFCA announces appointment of dedicated Small Business Lead Ombudsman

The Australian Financial Complaints Authority (AFCA) is pleased to announce the appointment of Mr Geoff Browne GAICD to its staff.

04 FEB 19
AFCA's statement on the Royal Commission’s Final Report
The Australian Financial Complaints Authority (AFCA) notes the final report from the Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry. The final report was handed down to the Governor-General on 1 February 2019.
25 JAN 19
AFCA's submission to the Senate Economics References Committee

On 24 January the Australian Financial Complaints Authority (AFCA) appeared at the Senate Inquiry into credit and financial services targeted at Australians at risk of financial hardship.

09 JAN 19
AFCA offers financial dispute assistance for consumers impacted by Bestjet collapse

Online travel agency Bestjet Travel Pty Ltd (Bestjet) entered voluntary administration on 18 December 2018.

05 DEC 18
Financial complaints soar in first month of AFCA operations

The Australian Financial Complaints Authority (AFCA) has today reported it received over 13,000 phone enquiries in its first month of operation.

28 NOV 18
AFCA seeks proof-of-life for 231 financial firms

The Australian Financial Complaints Authority (AFCA) has today published a list of 231 financial firms it believes may need to be members of the new financial services dispute resolution

15 NOV 18
AFCA announces dedicated small business ombudsman

The newly established Australian Financial Complaints Authority (AFCA) has announced today it will appoint a dedicated small business lead ombudsman to resolve financial disputes that sma

01 NOV 18
Australian Financial Complaints Authority (AFCA) opens for business

The Australian Financial Complaints Authority (AFCA) is open and ready to take complaints from consumers and small businesses from today (1 November

Media contact information

For all AFCA media enquiries, please phone 0466 929 659 or email media@afca.org.au.

Media contacts

Email: media@afca.org.au

Mobile: 0466 929 659

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