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AFCA Member Forum: 16-17 November 2023

AFCA will hold its next virtual Member Forum on Thursday 16 and Friday 17 November 2023.  

Attend one or more of the virtual forum sessions to hear from AFCA’s leadership team, Lead Ombudsman and decision-makers from banking and finance, insurance, superannuation, investments and advice, and small business.

CEO address and updates on AFCA’s major projects 

AFCA Chief Ombudsman and CEO David Locke will open our Member Forum on Thursday 16 November with a special keynote address, celebrating five years of AFCA. We will then provide updates on some of AFCA’s key strategic projects – including progress on our IT transformation project and the launch of our new member portal.  

New member portal  

AFCA is set to launch its new member portal in March 2024. Please make sure to join our IT transformation session on Thursday 16 November to find out more about this exciting project, including a preview of the new portal’s interface and key features, information about training, and what to expect from post go-live support.




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Detailed program

Members are invited to attend one or all of the sessions over the two days. Recordings of each session will be available after the forum. 

Day 1: Thursday 16 November 2023




CEO Address and business update


IT transformation update and new member portal


Banking and finance and small business

Day 2: Friday 17 November 2023




Investment and advice




Life insurance


General insurance

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