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27-28 July

Attend one or more of the virtual forum events to hear directly from key AFCA decision-makers in banking and finance, insurance, superannuation, investments and advice, as well as our dedicated small business ombudsman.

We will also share case studies and provide time for Q&A with our ombudsmen.

Register for the forum


CEO address: 11am Wednesday 27 July

Hear from AFCA Chief Ombudsman and CEO David Locke

AFCA Chief Ombudsman and CEO, David Locke will provide an update on the major projects and initiatives AFCA is undertaking to improve our service for both financial firms and consumers.

David will be joined by Chief Operating Officer, Justin Untersteiner and Deputy Chief Ombudsman, Dr June Smith.


David Locke

David Locke
CEO and Chief Ombudsman

Justin Untersteiner

Justin Untersteiner
Chief Operating Officer

June Smith

Dr June Smith
Deputy Chief Ombudsman


Special event

Accessibility and inclusion panel discussion

Join us on Thursday 28 July at 12pm for a panel discussion on the role accessibility and inclusion plays in our everyday interactions.

Panel facilitator and AFCA Senior Ombudsman, Brenda Staggs will guide us through a discussion about practical accessibility. She is joined by trio of consumer advocates who each have a unique story to tell about the humans they work with.

Accessibility is important to consumers, to financial firms and to AFCA. It’s imperative for every Australian to receive the same standard of service no matter who they are, where they come from or what their unique circumstances are.

Come along to this very special event at 12pm on Thursday 28 July.


Register for the forum


Forum agenda

Day 1: Wednesday 27 July 2022

CEO address and plenary – 11am

Banking and finance – 12pm

Small business – 1pm

Investments and advice – 2pm

Day 2: Thursday 28 July 2022

Superannuation – 11am

Special event: Accessibility and inclusion – 12pm

General insurance – 1pm

Life insurance – 2pm

Forums are highly valued by AFCA members

Nine in ten AFCA members rated their experience with the AFCA November Member Forums as good, very good, or excellent.


“Used actual examples of complaints. Very Helpful.”

"Provided the opportunity to raise issues at a high level and seek responses to those issues."

"Very informative and interesting."

"Clear concise delivery of information in an approachable way."

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