Member Forum March 2024

Day 1: Tuesday 26 March 2024

• Day 1 - Full recording

Day 2: Wednesday 27 March 2024

• Day 2 - Full recording

Member Forum November 2023

Day 1: Thursday 16 November 2023

• Opening address and Independent Review update
• IT transformation and new member portal
• Banking and Finance & Small Business

Day 2: Friday 17 November 2023

• Investments and Advice
• Superannuation
• General Insurance
• Life Insurance

Member Forum March 2023

Day 1: Thursday 16 March 2023

• Opening Address (PowerPoint slides)
• Banking and Finance & Small Business (PowerPoint slides)
• Investments and Advice (PowerPoint slides)

Day 2: Friday 17 March 2023

• Superannuation (PowerPoint slides)
• Life Insurance (PowerPoint slides)
• General Insurance (PowerPoint slides)

Member Forum July 2022

Day 1: Thursday 11 August 2022

• Opening address
• Banking and finance
• Small business
• Investments and advice

Day 2: Friday 12 August 2022

• Superannuation
• Special event: Accessibility and inclusion
• General insurance
• Life insurance

Member Forum November 2021

• CEO address by David Locke - CEO and Chief Ombudsman.
• Banking and Finance (PowerPoint slides)
• Investments and Advice (PowerPoint slides)
• Superannuation (PowerPoint slides)
• Life Insurance (PowerPoint slides)
• General Insurance (PowerPoint slides)
• Small Business (PowerPoint slides)
• Member Benchmarking Dashboard

Member Forum July 2021

Recordings

Day one - 29 July

• Click here to view recording of the Plenary
• Click here to view recording of the Banking and Finance session
• Click here to view recording of the Investments and Advice session 

Day two - 30 July

• Click here to view recording of the Superannuation session
• Click here to view recording of the General Insurance session
• Click here to view recording of the Life Insurance session

Presentations

Day one - 29 July

• Click here to download the slides from the Plenary
• Click here to download the slides from the Banking and Finance session
• Click here to download the slides from the Investments and Advice session 

Day two - 30 July

• Click here to download the slides from the Superannuation session
• Click here to download the slides from the General Insurance session
• Click here to download the slides from the Life Insurance session

AFCA Member Forum 2020

Recordings

Day one - 16 November

• Click here to view recording of the Plenary
• Click here to view recording of the Datacube overview
• Click here to view recording of the Banking and Finance session 

Day two - 17 November

• Click here to view recording of the General Insurance session
• Click here to view recording of the Superannuation session
• Click here to view recording of the Investments and Advice session

Presentations

Day one - 16 November

• Click here to download the slides from the Plenary
• Click here to download the slides from the Banking and Finance session 

Day two - 17 November

• Click here to download the slides from the General Insurance session
• Click here to download the slides from the Superannuation session
• Click here to download the slides from Investments and Advice session

AFCA Member Forum 2020

Recordings:

• Plenary, Day 1, Tuesday 26 May, 2020: Click here 
• Banking & Finance, Day 1, Tuesday 26 May, 2020: Click here 
• Superannuation and Life Insurance, Day 2, Thursday 28 May 2020: Click here 
• Investment and Advice, Day 2, Thursday 28 May 2020: Click here 
• General Insurance, Day 2, Thursday 28 May 2020: Click here 

AFCA e-Forums presentations:

• Plenary, Day 1, Tuesday 26 May, 2020: Click here 
• Banking & Finance, Day 1, Tuesday 26 May, 2020: Click here 
• Superannuation and Life Insurance, Day 2, Thursday 28 May 2020: Click here 
• Investment and Advice, Day 2, Thursday 28 May 2020: Click here 
• General Insurance, Day 2, Thursday 28 May 2020: Click here